103295 -RAN Customer Support Engineer, WCDMA PLM

Description

Product Development Unit WCDMA is the provider of Ericsson's 3G Radio Access Network.

Within PDU WCDMA, WCDMA PLM Customer Support is providing Global Product Specialist Support.

We work towards ensuring customer satisfaction with Ericsson's WRAN through our compliance with agreed turnaround times for both Trouble Reports and Customer Service Requests and Fault Reproduction.

The organisation located in Kista work as a part of seamless global organisation called Tier2 and practice an agile way of working with selfdirected teams.

When requested we also provide on site support for markets around the world.

We also participate in selected R&D activities, especially First Feature Implementations and Change Requests.

Your responsibility as customer support engineer include:
-Participate in team for CSR and TR Handling
-Participation in on-site support during FOA and Task force activities
-Perform and present results from Route Cause Analysis of customer technical issues
-Participation in Emergency Recovery Rota (24/7/365)

In return we offer:
-Customer facing experience
-Travel and learning opportunities
-Open, stimulating and multicultural work environment
-Work in agile, selfdirected teams

Qualifications

As a RAN Customer Support Engineer we require:
-Deep technical knowledge of WCDMA RAN product portfolio (2+ years of experience in WCDMA RAN area)
-Experiences from support services.
-Proven ability to work under pressure
-Proven ability to professionally represent Ericsson in customer environment
-Proven ability to work and to make decisions independently
-Proven ability to describe technical issues in clear and understandable manner
-Willingness to travel internationally
-Fluency in English, Swedish is an advantage

As a person you need to be very customer and goal oriented, a good team player, with strong will and drive to continuously develop your own competence. As member of the unit you are also expected to share your knowledge to all members of our multicultural team and contribute actively to continuously improve our ways of working and secure the best in class support towards our customers.

Bachelor of Science or Master of Science (120 marks, 160 marks or 180 marks; education streams: E (electro), D (data), Y (electro-physics) and F (technical physics).

Apply via link: http://tas-ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00103295