1:st line support

Presentation
For our IT customer we are looking for a Service Desk Agent that will work with one of their largest clients.

Start: asap
Duration: 2017-12-31
Location: Stockholm
Work load: 100%
Working language: Swedish

Arbetsuppgifter
Ticket registration, from calls, mail and chatt, according to specification for customer.
Solving tickets
Dispatching to 2nd and 3rd tier, also escalating tickets in order to be solved within SLA-time.
Call handeling
Be able to work between 08:00-17:00.

Utbildning/erfarenhet
Windows 10
Windows 7
Windows Server
Office-suite (spec. MS Outlook)
Network
Active Directory
Office 365
Citrix
Exchange

As a person you are:
Serviceminded
Analytic
Good at prioritization
Open for others suggestions and share your knowledge with the group o Social and have a positive attitude o Able to handle stressful situations



Förmåner
We take good care of our consultants and we offer social activities, as well as help in planning your future career. Your consultant manager is well experienced from your field, and knows how to get the most out of your assignment.

As a Poolia employee, you are included in the requirements concerning agreements on terms of employment by Unionen. Moreover, you get a grant for working out at your choice of place. You are also covered by a health insurance.