Are you interested in working in Gdansk as a Service Desk Agent?

If yes, Adecco has great opportunity for you to work for global information technology, consulting and outsourcing company. It is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability.

What are your responsibilities?
As a Service Desk Agent you will help customers do business better by leveraging their industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model.

Example of tasks:
• Answering customers´ IT related queries in a professional manner
• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
• Respond to calls, e-mails, messages from customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Run diagnostic programs to resolve issues
• Resolve technical problems
• Follow up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Proactive Remedy Queue Management

Your profile
Service Desk Agent (support Level 1)
To be successful at this assignment you need to speak fluent in Swedish and communicative in English. Basic computer literate, affinity with IT technology, very good communication skills (customer care approach) and high motivation will make your work day easier. Readiness to relocate to one of the most beautiful city in North of Poland –Gdansk for at least 2 years of assignment.

We offer
• Interesting and diverse work in a multinational environment
• Opportunity for development within a global company
• Private medical care with family option
• Life insurance with family option
• Sport card (with partner, friend and child option)
• Attractive salary
• Relocation package (flight ticket / invoices / bills and one week of free accommodation provided by the company)
• 6 weeks paid trainings provided to achieve requested Level 1 so that you will be fully prepared to work on a position of service Desk Support Agent

Interested?
Then you should apply immediately. This position will be filled as soon as we find the right candidate. Apply by register on our webpage www.adecco.se and upload your résumé.

Contact
If you have any questions regarding the position, please contact Natalia Sawina +48 607 390 008  who is responsible for this recruitment.
With question about how to register on the webpage, contact Kandidatsupport +46 (0)8-598 980 10.

Welcome with your application!