Automotive dealer support/administrator

Assignment description

For our client we are looking for an Automotive dealer support/administrator.



Description:

Handle “Order to Delivery”

Handle tickets and fines

Handle invoices and contact with finance team

Handle insurance cases

Handle return of cars and logistics

Monitor related mailboxes, dashboards and physical mail

Incoming and outgoing calls to/from dealers, suppliers, and authorities



Main Tasks:

Responsible for different flows within the fleet team, such as Order to Delivery including preparing dealers for handover of car, creating work orders, activating contracts, handling tickets and fines, return of car, logistics, monitor environmental bonuses. etcetera for both Norwegian and Swedish market

Responsible for communication with all parties in the various processes (i.e. frontline staff, dealer, technical support, fleet management and finance)

Contact person for our customers' retailers in Norway and Sweden

Develop business with fleet dealers, in order to increase their satisfaction and their ability to deliver our subscription cars to the consumers

Continuously and actively identify, propose and drive activities to further improve quality and efficiency in our processes.



Profile/competence:

Strong administrative skills

Experience from car industry is mandatory (i.e workshop, retailer)

Effective and action taking personality

Genuine interest in providing professional service both internal and external and delivering on time

Strong collaboration skills and a flexible team player

Problem solving skills and being able to see improvement possibilities in our processes

Fast learner and ability to manage several systems and navigate easily within them.

Result driven

Excellent oral and written communication skills in Swedish

Excellent oral and written communication skills in English

Oral and written communication skills in Norwegian is a merit

Experience of Salesforce is a merit