Call Centre Advisor - Bilingual Russian/Swedish

Our Company is an international online hotel reservation business specialised in quality hotel accommodation at discounted rates. We are a growing Company with a dynamic and vibrant team. We are now seeking a Call Centre Advisor with Russian , Swedish and English languages with previous relevant experience to provide first class customer service advice to the companys direct clients by identifying and providing solutions to customer needs in a timely and professional manner.
Duties and responsibilities:

-Provide advice, support and manage enquires and bookings from agents, affiliates and sales offices via in house computer system, telephone, email or fax

-Ensure that all enquiries and requests are managed to a successful conclusion by following guidelines and procedures.

-Deliver a first class customer service and recognise the importance of customer retention and relationships with suppliers/other departments within the organisation.

-Prioritise the workload according to deadlines

-Portrays a professional approach to customers at all times

-Negotiate best possible rates and conditions with suppliers

-Maintain and enhance good business relationships with agents, affiliates and suppliers

-Update IT systems with bookings and other information

The successful candidate will have previous experience in:

Essential:

-Experience working in a customer facing role
-Fluency in spoken and written Russian, Swedish and English
-Computer literate
-Good negotiation and influencing skills
-Accuracy, research skills and attention to details
-Team working skills
-Ability to work under pressure and to meet tight deadlines
-Resilience and open to working in an ever-changing environment
-A can do approach and willingness to take ownership for decisions

Desirable:
-Travel industry experience
-Travel related qualification
-Knowledge of any other European languages
-Being fluent in Swedish and Russian.

Hours of work:
This is a full time, permanent role. The core hours of work in the Call Centre are between 8.00 and 18.00 Monday to Friday and between 10.00 and 18.00 on Saturdays, Sundays and Public Holidays.


If you can offer us hard work, a passion for business growth and the benefit of your experience in a customer service role, we are waiting for your application!
Please apply via email to sofia@totalstay.com