Call Centre Advisor -Gothenburg

Our Company is an international online hotel reservation business specialised in quality hotel accommodation at discounted rates. We are a growing Company with a dynamic and vibrant team. We are now seeking a Call Centre Advisor with previous relevant experience to provide first class customer service advice to the companys direct clients by identifying and providing solutions to customer needs in a timely and professional manner.
Duties and responsibilities:

Provide advice, support and manage enquires and bookings from agents, affiliates and sales offices via in house computer system, telephone, email or fax

Ensure that all enquiries and requests are managed to a successful conclusion by following guidelines and procedures.

Deliver a first class customer service and recognise the importance of customer retention and relationships with suppliers/other departments within the organization.

Prioritise the workload according to deadlines

Portrays a professional approach to customers at all times

Negotiate best possible rates and conditions with suppliers

Maintain and enhance good business relationships with agents, affiliates and suppliers

Update IT systems with bookings and other information



The successful candidate will have previous experience in:

Essential:

Experience working in a customer facing role
Fluency in spoken and written English and Swedish
Computer literate
Good negotiation and influencing skills
Accuracy, research skills and attention to details
Team working skills
Ability to work under pressure and to meet tight deadlines
Resilience and open to working in an ever-changing environment
A can do approach and willingness to take ownership for decisions

Desirable:
Travel industry experience
Travel related qualification
Knowledge of any other European languages

Hours of work:
This is a full time, permanent role. The core hours of work in the Call Centre are between 8.00 and 18.00 Monday to Friday and between 10.00 and 18.00 on Saturdays, Sundays and Public Holidays.


If you can offer us hard work, a passion for business growth and the benefit of your experience in a customer service role, we are waiting for your application!
Please apply via email to gp@totalstay.com and to Loredana.pierini@totalstay.com
adding a covering letter to explain why you are interested in this role.

Deadline for the applications is 1st of July 2013