Call Centre Advisor - Russian or Polish speaker

Who we are:
The TotalStay Group launched in the UK in 1999 and has steadily grown into one of the largest and most successful accommodation providers today, used by thousands of tour operators, travel agencies and incoming agencies across the globe. We have an inventory of 100,000 hotels, from budget to 5 star luxury hotels, in over 10,000 destinations worldwide and a dedicated, multi-lingual call-centre support, service and reassurance to our customers. This is an exciting time to join our ever growing and vibrant team of professionals!

What we are looking for:
We are now seeking a Call Centre Advisor to provide first class customer service advice to the company direct clients by identifying and providing solutions to customer needs in a timely and professional manner.

Duties and responsibilities:
Provide advice, support and manage enquires and bookings from agents, affiliates and sales offices via in house computer system, telephone, email or fax
Ensure that all enquiries and requests are managed to a successful conclusion by following guidelines and procedures.
Deliver a first class customer service and recognise the importance of customer retention and relationships with suppliers/other departments within the organisation.
Prioritise the workload according to deadlines
Portrays a professional approach to customers at all times
Negotiate best possible rates and conditions with suppliers
Maintain and enhance good business relationships with agents, affiliates and suppliers
Update IT systems with bookings and other information


Who you are:
Fluent in spoken and written Swedish and English and in addition either Russian or Polish
Love working with customers and helping to meet their requirements
Very well organised and able to juggle multiple demands and meet deadlines
Thrive on working in a busy environment and where you sometimes have to work under pressure
Resilient and open to working in an ever-changing environment
Like to use your initiative and get things done
Enjoy solving problems and working out solutions
A real team player
Accurate with high attention to detail

Hours of work:
This is a full time, permanent role. The core hours of work in the Call Centre are between 8.00 and 18.00 Monday to Friday and between 10.00 and 18.00 on Saturdays, Sundays and Public Holidays.

What we offer
The opportunity to build a long term career within a stable multinational company
Great team spirit
Training and coaching
Development and career progression
A professional, vibrant and growing team
Competitive salary
Gym membership
Employee assistance programme

The next step is yours!
Please send your CV in English with a covering letter setting out why you think you have the qualities we are looking for. Applications needs to be sent to loredana.pierini@totalstay.com