Client Success Manager

“No day is the same, it’s the most dynamic CSM role I’ve ever had. You have the freedom to make decisions in the best interest of your clients whilst being supported and understood by your colleagues! "
The Client Success Manager role is a varied one, which incorporates elements of sales, client relationship and project management; so if you enjoy repetitive work, stop reading now!
Your time will be split between client meetings, planning work with your team, and supporting the delivery of projects so your clients are delighted!. We also have a number of internal programmes for learning, socialising and generally contributing to the company culture.
Typical activities include:
Working on strategies to produce ongoing work with your clients
Working with your technical team to plan work and present ideas to clients
Creating client contracts
Preparing budget updates for clients and invoicing
Providing project progress updates
Managing and qualifying incoming leads
Delivering workshops to clients
Planning and reporting on your KPIs

You will interact with all areas of the business, and ensure we have a steady flow of quality projects to deliver. You will be an integral part of your team (called units here), which consist of a Unit Manager, Developers, Designers, Solution Architects and Client Success managers. You’ll have daily interaction with these people, as well as our internal support department.
Each morning you’ll attend a Unit Stand Up and Commercial Team Stand Up to ensure that you have the support you need to get your work done, and to flag any potential blockers. We encourage an environment where everyone is free to speak up and everyone's voice is heard: communication and collaboration are things we insist on from all team members.
Experience
We’re looking for someone who has experience working at an IT consultancy business or an agency as either in Client Services, Account Management / Handling or Project Management. You should have examples of working with clients ranging from small shops to large international organisations. We’re looking for someone that has a passion for tech, and can share that enthusiasm with our clients, so if you think you have transferable skills from another industry, please get in touch.
Essential
Experience managing digital projects
E-commerce business experience
English and Swedish language - fluent/professional proficiency
At least 4 years working in an agency or similar business
Account Management experience with medium-sized clients

Desired
E-commerce management experience
Experience managing WordPress / WooCommerce websites
Development or software engineering experience

What we look for in people
We value and encourage an open mind. It is important to us that you are supportive to both clients and colleagues. We want you to be creative and suggest solutions to problems that might appear. It’s also important to us that you are flexible and adapt easily as we are a business that grows and moves quickly.
Being driven by positive relationships is a must, humanise, spend time with your clients make them feel valued always
Strong problem-solving skills, naturally inquisitive and someone that enjoys finding solutions
The role is autonomous, being self-organised is a must, you will be supported by a great team who will want to see you develop the role for yourself
Someone that actively seeks out support from the wider team to help improve their skills

Company Benefits
Flexible working: We have flexible working hours to ensure a work-life balance. Everyone is free to manage their own day depending on priority.
Team socials: Each month we like to celebrate all our great work with a team social.
Annual company retreat: Next year's retreat will be held in Portugal where we’ll also be attending WordCamp Europe!
Education and development: You are in control of your learning and development. Working together with your manager to plan out what areas you’d like to focus on. We also hold weekly Hungry Creative sessions presented by members of the team or external speakers.
Home office: We offer home office setup allowances.



Meet our Client Success Managers
Read more about what our client success managers say about the role
https://emp.jobylon.com/jobs/99696-angry-creative-client-success-manager/
The Angry culture
Since 2020, Angry Creative has been an international team, with people based throughout Europe and South Africa. We are relishing the opportunity to hire people from a wide range of locations, and believe that diversity is a force for amazingness. You will find a team of people passionate about collaboration and supporting each other, and an environment that puts as much emphasis on the team as it does on delivering work.