Consumer Dialogue and Advising Specialist for Fazer Lidköping

Whenever someone takes a moment to enjoy a Fazer product or service, they taste and experience the love and care within. Our mission – Food with a Purpose – is brought to life by 15,000 team members working across our many sustainable and innovative businesses. We have expanded from our Nordic roots to become a truly international company, primed for further global growth. If you share our passions, you’ll find your perfect place with us.

Ready for a great tasting job? Join us as a

Consumer Dialogue and Advising Specialist

Be part of the future of food

We are looking for to fill two new positions to support the Swedish Organisations. As Consumer dialogue and advising specialists you are a part of our customer service team in Sweden and your target is to ensure the consumer experience in accordance to the Fazer Brand.

Your will support Fazer Lifestyle, Fazer Bakery and Fazer Confectionary in Sweden. Key tasks are to reply received feedback, complaints, ideas and to handle questions regarding products such as confectionary, bakery, various non-dairy and fruit based products in various channels. You will also have community management tasks and responsibilities over selected Fazer Swedish social media accounts.

The team specialists actively participate in developing the teams common processes, information and internal stakeholder cooperation.

In your daily work you document the different feedback cases and replies in our Customer Feedback database and are responsible for feedback data maintenance, reporting and communication.

You cooperate closely with our different stakeholders such as: product development, Production, Marketing, Communications and Branding and you are responsible for replying to consumers feedback and for keeping up a dialogue with customers as well as handling possible compensations.

These are permanent and full time positions. The location will be Stockholm or Lidköping depending on the right candidates and you will report to the Consumer Service Manager in Finland.

Why choose Fazer?

It starts with the people. You’ll be working in a supportive and welcoming environment, surrounded by colleagues who will inspire you to be your best.

As a specialist within consumer advising you have an opportunity to develop your own know how within various tasks. As well as inspiring work and work environment we also offer attractive benefits

What you will bring to the team

In order to succeed in this role, we expect you to have a relevant academic education within food industry, a good knowledge of nutrition and special diets and allergies as well as experience of multi-channel customer service. You are familiar with regulations within different food industries, consumer rights.

You are fluent in English and Swedish and have worked with Salesforce Service Cloud or other CRM systems, Social Studio / other social media community management tools. You are familiar with using Office programs and social media tools.

As a person you enjoy having dialogue with our customers. You are a flexible team player, systematic, have high sense of responsibility and enjoy having a role in as an active developer of different processes.

Ready for a great tasting job? Apply now.

For more information regarding the position, please contact Anna Pukander, Consumer Service Manager,

anna.pukander@fazer.com or HR Manager, Emilia Westerlund, +467307318 98 emilia.westerlund@fazer.com (no applications via e-mail!)

Send us your application in English as soon as possible, but no later than 2nd of March.