Contact Center & Telephony Developer

1 platser Tillsvidare Heltid Enligt Överenskommelse 38,5 Tillsvidare

Group IT is a cross-border organization with 1500 IT employees spread across all home markets, located in Stockholm Umeå, Tallinn, Riga and Vilnius. Group IT is responsible for IT management in ensuring the long-term focus of IT and adaptation to the bank's business strategies. Last but not least, Group IT deliver a range of IT services to the bank, including development and maintenance. To find out more about Swedbank as an employer, visit

About the job The platform is built upon a number of systems and applications. Nortel/Avaya IP Telephony, Genesys Contact Center platform, Nice call recording and Trio voice response are the most central. This platform is a vital part of Swedbanks present and future digital platform, used by numerous customer service centers within Sweden and Baltics.

As a Contact Center & Telephony developer your work will consist of:

Development and maintenance of services within the systems platform.
Troubleshooting and maintenance on the platform on a "level 3" (the most advanced level).
Participate in analysis of new business requirements.
Support full lifecycle of application software development from project, planning, development, implementation and maintenance.
Contact with vendors and customers.
Be part in the on-call team.
What you need to succeed To do this the best way possible, you need to operate both independently and in a group while taking responsibility for completing your tasks. Since you will take part in vendor and client meetings (also international) it is beneficial to have good business and communication skills. An analytical and methodical way of working will help you to be successful as part of your assignment consists of troubleshooting.

The following technical background is seen as an advantage:

Avaya "blue" platform (CS1000)
Session Border Controller from AudioCode
Knowledge in SIP protocol
Genesys platform development
Experience on application- and web development in Genesys PSDK,
Java/JEE, JavaScript, Struts and Ajax.

Understanding of Oracle/SQL.
Knowledge in areas of Microsoft Servers.
Basic knowledge in areas of Unix/Linux
To really excel in this roll, you need to:

Be fluent in English (Swedish is an advantage)
Enjoy achieving results while cooperating with others
Put value in ensuring a good customer experience
Have the motivation to learn and develop in this area
Have skills in troubleshooting
Be able to handle several activities in parallel
What you may have worked with previously System administrator
Infrastrucure engineer

Kontaktpersoner på detta företaget

Roger Axarp
+46 705 20 92 80
Magnus Elfving
+46 858594846 , +46 702136610
Jeanette Lindroth

Bojana Mijocevic

Kristoffer Sjöstrand

Robert Ivarsson

Christina Von Holdt
+46 702477267
Charlotta Andersson
+46 8 58 59 58 91 , +46 70673 58 91
Jesper Stenberg

Jonas Röjestål

Malin Nordström

Monica Salomonsson
+46 859595336
Fredrik Larsson

Johannes Hekkala

Erik Lindström

Finansförbundet: Marie-Louise Kings +46 8 58593808

Manager: Nina Hammarström +46 72 5518485

SACO: Camilla Ivarsson +4618173568

Finansförbundet: Gun Österberg +46 70 3830101

Manager: Mikael Ytterström +46 70 2297764

SACO: Camilla Ivarsson +46 18 173568

Manager: Kristina Gudmunson +46 70 3603247

Manager: Maria Abelin +46 76 1166480

Manager: Stefan Stålgärde +46706174171

Finansförbundet: Jessica Rönnqvist +46 8 58595233

Manager: Anders Svensson +46 70 6051171

Chef/Manager: Kristina Gudmundson +46 8 58595168

Chef/ Manager: Maria Tingelf +46 70 6117556

Chef/Manager: Jesper Stenberg +46 70 6745796

SACO: Camilla Ivarsson +46 8 58594437

Chef/Manager: Stefan Stålgärde +46 70 6174171

Chef/Manager: Jonas Eriksson +46 72 5074653

Recruiter: Aiste Ivoškeviciute [email protected]
+370 615 77202
Recruiter: Helga Svensson +46 58593166

Finansförbundet: Åke Skoglund +46 70 3720619

Manager: Ulf Holmqvist [email protected]
+46 705593504


> Sista ansökningsdatum: 3 November 2017

Swedbank Group IT


Landsvägen 40


HR Admin & Recruitment Department
Stockholm, 10534

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