Contact Center & Telephony Developer

Group IT is a cross-border organization with 1500 IT employees spread across all home markets, located in Stockholm Umeå, Tallinn, Riga and Vilnius. Group IT is responsible for IT management in ensuring the long-term focus of IT and adaptation to the bank's business strategies. Last but not least, Group IT deliver a range of IT services to the bank, including development and maintenance. To find out more about Swedbank as an employer, visit https://www.swedbank.com/work-with-us/

About the job The platform is built upon a number of systems and applications. Nortel/Avaya IP Telephony, Genesys Contact Center platform, Nice call recording and Trio voice response are the most central. This platform is a vital part of Swedbanks present and future digital platform, used by numerous customer service centers within Sweden and Baltics.

As a Contact Center & Telephony developer your work will consist of:

Development and maintenance of services within the systems platform.
Troubleshooting and maintenance on the platform on a "level 3" (the most advanced level).
Participate in analysis of new business requirements.
Support full lifecycle of application software development from project, planning, development, implementation and maintenance.
Contact with vendors and customers.
Be part in the on-call team.
What you need to succeed To do this the best way possible, you need to operate both independently and in a group while taking responsibility for completing your tasks. Since you will take part in vendor and client meetings (also international) it is beneficial to have good business and communication skills. An analytical and methodical way of working will help you to be successful as part of your assignment consists of troubleshooting.

The following technical background is seen as an advantage:

Avaya "blue" platform (CS1000)
Session Border Controller from AudioCode
Knowledge in SIP protocol
Genesys platform development
Experience on application- and web development in Genesys PSDK,
Java/JEE, JavaScript, Struts and Ajax.

Understanding of Oracle/SQL.
Knowledge in areas of Microsoft Servers.
Basic knowledge in areas of Unix/Linux
To really excel in this roll, you need to:

Be fluent in English (Swedish is an advantage)
Enjoy achieving results while cooperating with others
Put value in ensuring a good customer experience
Have the motivation to learn and develop in this area
Have skills in troubleshooting
Be able to handle several activities in parallel
What you may have worked with previously System administrator
Infrastrucure engineer
Developer