Customer Service Agent - Multilingual

About Mindler

Mindler is one of the most exciting mental health start-ups on the market. Founded in 2018 by two psychologists and a doctor, Mindler is empowering the world towards better mental health by redefining the industry through creative thinking and an innovative spirit.

Our Customer Service team is the beating heart of our entire organization; providing our patients, psychologists, and tech department with first-class service by improving their experience of Mindler. Join us on our scale-up journey internationally, and help us enable the best possible mental health treatment for patients.

What would you be working with:

As a Customer Service Agent, you will be the first person that many of our patients and psychologists speak to for help and advice, so it’s down to you to be an ambassador for Mindler.

In brief, some of your responsibilities will include:

- Supporting internal team members in making sure that our product lives up to the best possible quality

- Answering support tickets from our various channels

- Informing our Product team of feedback received from patients and psychologists

- Communicating with stakeholders such as other health care providers, GPs, and insurance companies



Who are you?

Every patient that we see is different, and we therefore look for people to join Mindler who are passionate about our cause and can empathize with people; whatever their problems We’re looking for individuals that live and breathe empathy, understanding, and patience. People who can bring heart to their conversations and embody our values at the same time.

To succeed in this role, you need to:

- Thrive on delivering first-class customer and stakeholder service

- Have excellent written and verbal communication skills (French & English are a must for this role). Dutch language capabilities are a big plus.

- Have a flexible mindset and be comfortable working in a fast-changing environment where you get the chance to influence how we work together.



What can we offer?

If we are a good match for each other - we will offer you a role that gives you a lot of freedom and the chance to join a well-funded company with the ambition to play an important role in the global market of digital mental health care. Since we are just in the beginning of our growth journey, you will play an important role in influencing how we work together and how we make the most impact to help our customers.

Interviews will be held on a continuous basis. We are looking forward to hearing from you!

Mindler is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation, or age.