Customer Success Specialist | Jefferson Wells | Gothenburg

At Jefferson Wells, we're seeking an experienced consultant in Customer Experience and Feedback Measurement to lead and enhance the process of collecting and analyzing customer feedback. If you have a background in creating automated workflows and efficient methods for gathering and reporting on customer feedback, we want to hear from you! Apply now for this consultancy position as a Customer Success Specialist at Jefferson Wells.

Location: Gothenburg
Start: ASAP
Assignment Duration: Consulting assignment for 1 year



Job Description:

As a Customer Success Specialist you will play a key role in creating and establishing automated workflows and efficient methods for collecting, interpreting, and communicating customer feedback. Your main responsibilities will include:

* Survey Framework: Lead the process of building a compliant CX survey framework, including Salesforce setup and CX dashboards in Power BI.
* Business Reporting: Develop and establish ways of working for creating reports, newsletters, operational reviews, etc. Create a process for conducting feedback analysis and educating business owners on different company levels.
* Stakeholder and Market Alignment: Launch surveys in new markets, validate survey translations, educate, and onboard stakeholders.
* Feedback Loop Project: Scale up the Feedback Loop project, defining the process of how the organization takes action on given feedback on an individual level.



Competence Requirements:

* Previous experience in Customer Experience and Feedback measurement (NPS, CSAT, CES, PSAT, etc.).
* Experience in Project Coordination.
* Experience in working with CRM tools (Salesforce experience is valuable).
* Social skills, including training and onboarding for technical solutions.Fluent in English, both in written and spoken communication at a business level.



About Jefferson Wells:

Jefferson Wells is part on Manpower Group and we are the global leader in accelerating careers and propelling business growth across Finance, Engineering, purchasing, communication, marketing. As a consultant at Jefferson Wells you will have access to a career network with thousands of colleagues within your field.



Application:

We do not accept applications by e-mail. Send in your application as soon as possible. The applications will be evaluated continuously.

Please attach your CV and apply to this position through this web-page.

We look forward to receiving your application!