Customer Support Analyst Danish- Sofia, Bulgaria

Work as a Danish Customer Support Analyst Danish - Sofia, Bulgaria - with relocation package.
Sofia is one of the oldest capitals in Europe, has streets adorned with architectural marvels and artifacts dating back over 7,000 years.. Today, Sofia is a thriving metropolis where tradition harmonizes with contemporary life. Dive into the vibrant job market with a favorable balance between wages and living costs.
As a Customer Support Analyst in a Fintech Account, you'll be at the forefront of delivering exceptional service to our valued clients within the financial technology sector.
Tasks:
Assist customers in resolving queries related to money transfers promptly and effectively.
Communicate with customers professionally and courteously, ensuring a positive customer experience.
Identify and troubleshoot any technical or operational issues encountered during money transfer transactions.
Collaborate with other team members to ensure consistent and reliable customer support across all channels.
Maintain accurate records of customer interactions and transactions for reference and analysis.
Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
Continuously seek opportunities to improve customer satisfaction and service quality.