CUSTOMER SUPPORT ENGINEER WITHIN TELECOMMUNICATIONS TO TELIA CARRIER

Do you have knowledge within telecommunications or network engineering? Are you communicative and love to provide good service? Then we have the perfect position for you at Telia Carrier! Apply today since the selection is ongoing.

OM TJÄNSTEN
Academic Work is looking for full time Customer Support Engineer to our client Telia Carrier.

Customer Support Center (CSC) is TC’s single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale users world-wide. They own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. CSC is a technical customer support unit with strong business acumen and customer focus. They deliver a world-class customer experience to build business trust and reliability with our customers. Employees are scheduled on a rolling basis for shift work covering 24/7/365. The schedule is given in advance however single shifts and on-call duty can occur.

Improving their way of working is key which is why you are expected to raise various issues. CSC works with continuous improvements so you need to find change appealing.

This recruitment process is conducted by Academic Work and the request from Telia Carrier is that all questions regarding the position is handled by Academic Work.

This job is a staffing position, which means that you will be employed by Academic Work and work as a consultant at Telia Carrier.

ARBETSUPPGIFTER
You will get to work in a high pace environment and get the opportunity to learn a lot together with caring and competent colleagues. Your key responsibilities will be:


* Take care of our customers’ requests (incoming by telephone, e-mail, web interface and/or fax)
* Log all actions taken, and contacts with customers, in the appropriate system
* Perform in-depth level of analysis and troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support
* Keep track of SLA thresholds and commitments and chase information and progress status with other internal units and external providers
* Be responsible for keeping the fault handling on-going and to push for a resolution/a restoration of the service as soon as possible
* Write reason for outage reports to customers upon request
* Contribute to the process and routine development and improvements and share knowledge
* Exemplify the company values & code of ethics in the daily workflow


VI SÖKER DIG SOM
We require that you:

?* Have a degree within Telecommunications, Network Engineering or equal


* Are fluent in English, both spoken and written and on a highly technical level
* Have solid knowledge of IP technologies, as well as other telecommunication technology layers such as transmission, voice, roaming, Ethernet


The following skills are meriting:
* Cisco/Juniper certification
* Other related university studies
* ITIL knowledge
* An additional language (apart from English) on a fluent level such as Spanish or Russian.

As a person, you are service- and business- minded. You are a problem solver to the core but are not afraid to ask for help when needed. You enjoy trouble shooting as much as interacting with customers. Handling stressful situations is no problem for you as well as being a team player comes very natural. Working in a multi-cultural environment is something you enjoy and is seen as an advantage. You are a fast learner and can easily take in new information and technologies.

OTHER INFORMATION


* START: As soon as possible
* WORK EXTENT: full time, shifts
* LOCATION: Solna
* To apply for the job – click on “Apply” below.
We only handle applications through our website but if you have questions about the position you are welcome to email us stn03@academicwork.se and we will answer during office hours. Please write the advert title in the subject and paste the advert link in the mail.


We are ongoing screening and contacting candidates so make sure to send your application as soon as possible. Please notice that the advert can be removed before eventual last dates on our external advertising pages. When the advert is being removed it’s either due to that the processes is finished or because we have many qualified applications and are continuing in the selection/interview phase.

Our registration process is in Swedish which is not required for this position. If you are not able to read/understand our registration process, send your application to the mail address mentioned above.

We are Home of the Young Professionals. We offer jobs for students or those who have completed their studies and have up to five years of work experience. With us, you can work as a consultant on specific client assignments or you can become employed directly by one of our customer companies through our recruitment service. Find out more on our website www.academicwork.se.

When employed at Academic Work you will have your own dedicated Consultant Manager, who’s role is to answer your questions, support your career development and ensure you enjoy your place of work.

PROTECTION OF PRIVACY: When sending your application to Academic Work you approve and agree on Academic Work handling your personal information according to Personal Data Act. For more information read about PUL (only available in Swedish).
* We only handle applications through our website but if you have questions about the
position you are welcome to email us stn03@academicwork.se and we will answer during office hours. Please write the advert title in the subject and paste the advert link in the mail.

We are Home of the Young Professionals. We offer jobs for students or those who have completed their studies and have up to five years of work experience. With us, you can work as a consultant on specific client assignments or you can become employed directly by one of our customer companies through our recruitment service. Find out more on our web site www.academicwork.se.

INFORMATION OM FÖRETAGET
Read more about Telia Carrier here.