Customer Support Specialist/Analyst

Global migration is a 21st-century reality: Whether people are fleeing from something or racing towards better opportunity, finding love or experience new cultures, people are now living side by side in a new way. At Rebtel, we believe in tearing down borders – from the geographical borders that complicate international communication and borderless banking to the cultural borders that keep people divided. We’re on a mission to build products serving the 2 billion modern internationals of the world. We offer work, communication and banking services for anyone crossed a border:

Our team mirrors our global audience: we are a diverse team of people from over 40 different countries that get together everyday – and we’d love for you to join us. Do you have what it takes?

Rebtel is looking for a Customer Support Specialist/Analyst

Are you passionate about changing the world?
Loves to celebrate success together with a truly diverse team of 100 people with more than 40 different nationalities?
Are you looking for that rare combination: the spirit and excitement of a startup with an already existing and continuously growing business?
Do you have a customer centric approach and love customer retention and service?

 
The role

Rebtel is looking for a hands on Analyst to join our Customer Support team in Stockholm. In your role  you will focus on the drivers behind satisfaction and recommendation rates. We are looking for a hands on person who is ready to join a team with the focus of understanding our customers and delivering excellent customer support.

 

Responsibilities

Work with the team and track support analytics
Track Customer Support team performance
Provide the Customer Support Team Lead with data to identify opportunities
Assist quality assurance team with reports and data
Work proactively with customer cases when focusing on quality and resolution


 

Requirements:

Proficiency in English and Spanish
Experience in customer centric service
University business degree or similar
Preferably 0-2 years of experience in analytical roles or hands on project management
To compile and analyse data - this is part of your DNA
General knowledge and interest in automated processes


 

We are looking for:

A hardworking individual who thrives in a rapidly changing environment with tight deadlines
Someone who is into the details and passionate about quality
A fast learning and dedicated person who is ready to grow with Rebtel
Someone who embraces a multi-cultural environment






We are Rebtel. People from all around the world, as of now more than 40 countries and more to come. We believe in equal opportunity and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.