Customer Support with Finnish language

Our international Technical Customer Support team are looking for a new colleague. This person will answer emails and calls from our clients in Finnish and Swedish, giving them advice on how to use our flagship product, the email marketing software tool APSIS Pro.

Your role:
You will be answering questions and providing information to our clients about how to use the APSIS Pro software. You will be working with a wide and varied customer base and your goal is to provide extraordinary service to them. You should also know that:
? Apart from new requests, you will conduct follow-ups on open cases to make sure clients are happy.
? Our work is organized with the help of state-of-the-art ticket system Freshdesk, an intuitive and powerful piece of software that we internally modify to our demands.

Skills and passion:
You are an ideal candidate if you are a problem-solver, who likes to work in a fast paced international environment. You think it is exciting to learn about new software. Over time you will be expected to take ownership of your area of work and become a trusted advisor to clients about our systems email marketing functionalities. Other necessary skills:
? Fluency in Finnish (writing and speaking) is a must
? Good knowledge of English
? Fast learner and willingness to learn new skills
? Interest in learning about IT, new software or marketing tools
? Previous experience from a Customer Service or Technical Helpdesk role is a plus

Place of work and relocation:
This job is in Malmö, a friendly multicultural city and the urban hub of southern Sweden. Our office is located in the city center, very close to the main bus and train station.
We offer help with relocation to Malmö on individual basis.

About Apsis:
At APSIS we create industry leading services and easy to use technology for digital marketing. Every day our team provides services, inspiration and know-how to thousands of customers in more than 50 countries. To stay the preferred provider we are today, our team's focus is on developing sophisticated software, intelligent services and expanding in new markets. Our fantastic growth rate poses new challenges. That is why we need new talented colleagues who, like us, love to challenge the status quo. Read more and apply for your dream job onwww.apsis.com.

How to apply:
Get in touch with Apsis recruiter Milada Rikardson at 0046 734 155 809 or milada.rikardson@apsis.com if you have any questions regarding this position. Apply with your CV and a brief motivation letter on our website www.apsis.com. Apply now - we will hire as soon as we find the right person.