English Customer Support Manager and Office Manager

English Customer Support Manager and Office Manager
Glorious Games Group
Glorious Games Group is a multi-product gaming company located in central Stockholm. It has been around for more than 10 years under the name Stardoll and has now evolved into producing multiple additional titles.

Innovation, Professionalism & Quality of Life
We believe that the most important thing when going to work is having fun, gaining new experiences and learning new things. We offer a work environment with a friendly atmosphere and great colleagues. Over the years we have learned a lot, but our hunger for knowledge and experience never stops, which is why we can offer a great chance to learn new things and grow as individuals.

We believe that working together is crucial for success. Challenges are always something we take on together and overcome. Quality of life is an important aspect of any work environment, so we strive to take care of our co-workers by supplying beneficial services, lunch walks and activities outside of work.

The Role

This job is for the role of Customer Manager for the English customer markets and part-time office manager for Glorious Game's Stockholm office.

As Customer Manager for English, you will be in charge of customer service for theEnglish speaking markets for our products. As part of the Engagement and Retention team, you will be responsible for engagement activities such as special events, campaigns, contests, etc., while managing the English speaking community.

As Office Manager, you will help maintain the office environment, plan events, keep supplies and kitchen items stocked, handle post, and various other important tasks to keep the office running smoothly. You should behighly organized, friendly, and experienced.

We are motivated to hire a qualified candidate for this position as soon as possible and will only be accepting applications from individuals who are currently living in Sweden and legally allowed to work.

Responsibilities
Customer Support Manager

- As Customer Manager, you will manage the community (which includes social features such as forums, clubs, blogs, etc.).
- Update and manage our engagement activities and features for your market.
- Answer to customer queries and handle behaviorreports.
- Create campaigns and engagement opportunities that aid in customer retention in the English speaking markets.
- Make a positive impact on your markets by creating a friendly, welcoming, and exciting space for all users.

Office Manager

- Help keep the office clean and well-stocked
- Organize fikas, celebrations, after-work events
- Help post job opportunities and organize the hiring process for managers
- Send out mail and accept deliveries
- Various other tasks that improve office environment and function

Qualifications
- Documented experience and understanding of all aspects of customer service
- Experience indigital content and games market.
- Native level of English with excellent writing skills.
- Proficiency in analyzing and interpreting data in order to plan resources effectively.
- Previous experience in customer service and/or community management.
- Previous experience in mobile games is a plus.
- Excellent task management and collaboration skills.
- Good organizational skills
- Knowledge of Trello, Slack, Jira, and Google Docs

Personal skills
- Great communication skills
- Service minded
- Stress tolerant
- Team player
- Able to take personal responsibility for tasks and outcomes
- Able to plan ahead and work proactively
- Proactive and independent
- A customer and sales oriented mind
- Number and data driven

Diversity Statement
At Glorious Games, we celebrate diversity and are committed to creating an inclusive and safe environment. We support individual and professional growth and opportunity for all employees regardless of age, sexual orientation, gender identity, color, nationality, religion, size, disability, or any other characteristic beyond merit and talent.