Experience Manager

Workshop is the leading retail agency in the Nordic countries. Our focus is to create physical retail experiences between people and brands that generate customer satisfaction as well as profitability. We are more than 200 collaborators, with a turnover of more than one hundred million SEK, and have the privilege of working with some of the world’s strongest brands.

WorkShop is now looking for an Experience Manager. It´s for one of  the world’s most innovative tech companies and It´s one of our clients. Amongst other things they make a pretty well known search engine.

As an Experience Manager your mission is to train and inspire retail store staff. With solid product knowledge and great enthusiasm you will coach the retail store staff in how to increase sales and make sure they have in-depth knowledge of our client’s products – all this in order to provide an outstanding in-store experience and customer service. You will be responsible for setting store goals and plans as well as executing them accordingly. Another important part of your role is to establish strong relations with store managers, department managers and store staff. As an Experience Manager at WorkShop you will be a part of a team that consists of team members working in different areas in the Nordic countries.

We are looking for an Experience Manager that is highly driven by sales goals, is eager to develop leader skills and have a passion for great consumer experience. We believe our new Experience Manager is a person who is considered to be both social geniuses and tech savvy.

In order to succeed in this position you need to meet the following criteria:


• Excellent interpersonal skills at all levels
• Self-starter and result driven
• Super service minded
• Flexible and solution-oriented
• Tech savvy with a passion for innovative and emerging technology
• Experience from home electronics is preferred
• Two years’ experience from sales (preferably within retail)
• Excellent presentation skills

We offer you a fun, brisk-paced job at an innovative and expanding company. Looking forward to hearing from you!

Hours: Full time, 100%
Work place: Gothenburg


Learn more about our company at work-shop.com and follow us on social media! Facebook and LinkedIn: WorkShop The Retail Agency. Instagram: @workshopretail