Finnish Customer advisor for E-commerce Brand

Join our Customer Service Team!

As a Customer Service Advisor, you will handle customers questions regarding products, invoices and logistics. You communicate through e-mail, phone and chat. You will also translate marketing related material to Finnish, such as newsletters and texts to our homepage www.lenson.fi. We who work at LensOn have great engagement for what we do and are always focusing on customer benefits and results. Our Company values are: Customer friendliness, Happiness, Clarity, Humanity and Commitment.

You have?

- A passion for service and customer focus (hands-on experience from Customer Service or Telemarketing is a plus)
- The goal to exceed our customers? expectations every day
- A preference for working as part of a team, but the ability to work independently
- Great written and spoken communication skills
- Native or bilingual proficiency in Finnish (full professional proficiency in Swedish is a plus)
- Talent and ambition (as highly valued as your background)

You are?

- Positive and enthusiastic
- Calm with sense of self-control
- A driven and committed team player
- Eager to join a fun group of engaged professionals in a young, casual environment
About the position:
- Full-time position placed in LensOn?s office in Kungsholmen, central Stockholm

About LensOn:

LensOn is one of the leading online retailers in Europe within contact lenses, sunglasses and prescription eyewear. LensOn was founded in Sweden 2004 and has since then grown to operate in ten countries. The head office is situated in Stockholm.
During the years LensOn has been awarded ?Best e-commerce of the year? seven years in a row since 2007 and also, three years in a row, got the award ?DI Gasell? for fast and healthy growth.
Since 2012 LensOn is part of MyOptique Group Ltd, the European leader in the growing online optical segment with a full offering covering all three major segments in the eyewear market (prescription glasses, sunglasses and contact lenses). Other companies in the group are Sunglasses Shop, Glasses Direct and MyOptique.

Interested?

Mail a relevant cover letter and your CV to work@lenson.com before August 1th 2014. We are holding interviews on an ongoing basis. If you want to know more about this position, please contact Ulrikke Johannessen (Customer Service Manager) on ulrikke.johannessen@lenson.com