Finnish Customer Service Rep, Temporary position

We have an opening for a Customer Service Representative to our Malmö office. This is a permanent position and the person will report to the Customer Service Manager responsible for the Nordic team within Lubricants.

Key Responsibilities

During your working day you have a lot of internal and external contacts by email and incoming phone calls. Your main responsibilities will be:
- Taking orders, register orders, delivery information, credits etc. in a quick and correct manner.
- Build strong, proactive relationships with customers to develop growth opportunities and ensure customer retention
- Notify relevant personnel of customer purchasing trends
- Action any customer correspondence and Visit reports as required
- Collate customer information as requested
- Discuss and respond to customer needs
- Assist investigation and the resolve of customer complaints

We Are Looking For

You have at least a degree from upper secondary school. You must have experience from similar tasks in Customer Service or other service positions.

You have a high level of service both to our customers as well as to our other departments and are used to working in a PC environment. Knowledge in SAP is advantageous.

This position requires you to be fluent in Finnish, and English, both written and spoken. English is our corporate language. Additionally you will have a good understanding of Swedish and as you will be working with all Nordic countries an understanding of Norwegian and Danish is an advantage.

As a person you are reliable, business oriented and service minded.


If you wish to apply for the position please send your CV and application letter to recruitment.nordic@univareurope.com no later than January 28th 2014.


Univar Nordic is a leading specialist within distribution of chemicals, additives, ingredients and lubricants. A position reached by a strong corporate culture focusing on quality, environment, safety and being a leader in finding innovative solutions for our customers.

No other supplier in the Nordic offers a wider product range than Univar Nordic. This enables us to offer solutions to customers within a large range of industries, areas of usage and working environments. The ability to deliver the right solutions to our customers, demands more than good product knowledge. Deep specialist competence within the industries we serve is an important prerequisite for success. Univar has approximately 7,600 employees worldwide. In 2010, Univar generated net sales of $7.9 billion