Finnish Speaking Service Agent to Cards Nordic Customer Support, Stock ...

It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.  
 
Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, meeting our customers’ changing needs and offering them the best possible service is central to everything we do. Interested in coming on the journey with us?  
 
  The offer

As Service Agent, you’ll be part of our First Line support for our corporate customers. We support our customers in questions regarding FirstCard and Business Master Card, and manage limit increases, questions connected to invoices and organisational changes. You’ll help our customers both through phone and e-mail.  
 
Your working hours will be between 7.00-16.00 since we are working according to local Finnish time (EET).  
 
The role is based in Stockholm. Welcome to a cross-Nordic team! Together we are serving our customers in Denmark, Norway, Finland and Sweden.  
 
This is a temporary position for one year.  
 
  Who are you

Collaboration. Ownership. Passion. Courage. The four key values that guide us in living our purpose and that we expect all our colleagues to be committed to.  
 
To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.  
 
We believe that you are appreciated for your positive mind-set, and for your ability to handle your work proffesionally with the aim to always provide first-class service and quality for the customers.  
 
You have previous experience in working with support and service through phone, and you have great language skills in Finnish, Swedish and English.  
 
If this sounds like you, we look forward to welcoming you to the team!  
 
  More information

You have until 21 March  2018 to send us your application. We look forward to hearing from you!  
 
For more information about the position, you are welcome to contact Karin Östman Head of Cards Nordic Customer Support 076-7682275 or e-mail karin.ostman@nordea.se. For union information, please contact finansforbundet@nordea.se eller SACONordea@nordea.com.
 
We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.