French speaking Customer Service Agent - Full time

Born in 2014 by Creative Director, Max Svärdh and CEO, Albin Johansson, Axel Arigato is a Sweden based contemporary brand that started from an Instagram page and an idea to break into the footwear market.

With deep roots in music, art, architecture and what is contemporary, Axel Arigato has defined itself by offering more than a product. It has been created to leave an experience at the front of mind, whether it’s via stores, online or through events.

Axel Arigato currently has 7 stores, including London, Copenhagen, Stockholm, Gothenburg & Paris with more pending. Expanding from 2 people to now hiring over 100 members of staff in 7 years, Axel Arigato also operates a subsidiary office in London.

Join us!

We are a customer centric organisation, and as such, going the extra mile to make our customers happy is second to nature. We are looking for a highly service oriented french speaking Customer Service Agent to join our Customer Experience team based at the Gothenburg HQ.

As a Customer Service Agent (CSA), you will be responsible for responding to customers queries about Axel Arigato’s products and services in French and English. The CSA will manage the end-to-end experience of the customer’s journey, looking at ways to promote self-help before and after they initiate contact with the department, ensuring the best possible service is delivered in all our online touchpoints.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Work with customers’ requests through our request management system, Zendesk through email and other platforms, including but not limited to Instagram, TikTok, Facebook, Twitter and WhatsApp.
• Maintain updated knowledge of all company’s products and services in order to provide sufficient and correct information to customers.
• Provide products and service improvement recommendations in order to exceed customer’s expectations.
• Proactively monitor order flow to ensure that delivery of products to customers is seamless.
• Gather necessary information from customers, escalate issues to respective departments, follow up on resolution and update customers accordingly.
• Maintain a good relationship with customers, internal and external stakeholders to ensure customer satisfaction is attained.
• Support English to French copy translation in accordance with Axel Arigato’s values and tone of voice.

Requirements

• The right candidate values service and puts customers at the heart of everything.
• You have a proven Customer Service experience (customer service experience from the fashion industry is an added advantage).
• You enjoy working in a fast-paced and changing environment.
• You are comfortable collaborating with a diverse group of peers and communicating your ideas across the organisation.
• You have a good knowledge of basic computer applications.
• You are able to work in rotational shifts, between 7am and 9pm, weekends and public holidays.

Qualifications

• We are a fashion brand; interest in fashion is a must, experience in the fashion industry is a big plus.
• High school education or higher in a relevant field.
• Customer Service experience is a must.
• Good communication skills, both written and spoken.
• Fluency in English and French is mandatory. Fluency in German, Swedish or other languages is meritorious.
• Experience in working with Zendesk or any other service request management tool is a plus, but not a requirement.

Availability:

This is a full-time position with immediate start.

Please apply by answering the questions below and providing a CV in English as soon as possible. We review applications continuously and will hire as soon as we find the right person.

Start date: According to agreement

Salary: According to agreement

Location: Gothenburg HQ