Groups Advisor Totalstay LTD

Groups Advisor - Gothenburg

Our Company is an international online hotel reservation business specialised in quality hotel accommodation at discounted rates. We are a growing Company with a dynamic and vibrant team. We are now seeking a Groups Advisor with previous relevant experience to manage all group bookings and queries and to provide first class customer service advice to the company?s clients by identifying and providing solutions to customer needs in a timely and professional manner.
Duties and responsibilities:


Receive groups requests (relating to Scandinavia) on a daily basis from the agent and sales offices via in-house computer system, email or fax and prioritising the work load according to deadlines, arrival dates etc
Research appropriate suppliers including the utilisation of non-contracted suppliers (hotels) wherever appropriate
Proactively follow up on group bookings to ensure that the service has been to the expected standard
Manage with all operational matters such as amendments, price changes, rooming, and follow up of cancellation and payments terms and conditions
Negotiate the best possible rates and conditions
Maintain and build on relationships with existing customers and suppliers
Deliver a first class customer service and recognise the importance of customer retention and relationships with suppliers/other departments within the organization. Priorities the workload according to deadlines
Portrays a professional approach to customers at all times


The successful candidate will have previous experience in:

Essential:

Experience working in a customer facing role
Fluency in spoken and written English and Swedish
Experience in the management of group bookings
Computer literate
Good negotiation and influencing skills
Accuracy, research skills and attention to details
Team working skills
Ability to work under pressure and to meet tight deadlines
Resilience and open to working in an ever-changing environment
A ?can do? approach and willingness to take ownership for decisions

Desirable:
Travel industry experience
Travel related qualification
Knowledge of any other European languages
Hours of work:

This is a full time, permanent role. The core hours of work in the Call Centre are between 8.00 and 18.00 Monday to Friday and between 08.00 and 17.00 Public Holidays.


If you can offer us hard work, a passion for business growth and the benefit of your experience in a customer service role, we are waiting for your application!
Please apply via email to GP@totalstay.com and to Loredana.pierini@totalstay.com
adding a covering letter to explain why you are interested in this role.

Deadline for the applications is 9 Aug 2013