Head of Guest Services & Vendor Manager

With 280 hotels and 18 000 employees across six markets, Scandic Hotels is the biggest hotel chain in the Nordics. We are in the midst of an exciting business transformation with a focus on new, digital opportunities to alter the way we work today and in the future. Our continuous commitment to sustainability is a part of our business model and embraces diversity and inclusion. At Scandic Group we are a multi-talented team collaborating to find solutions for our hotels, guests and business to grow and to make a difference. Join a company where you can truly be yourself!

Do you want to work at a company that embraces diversity and inclusion, where you in fact can make an impact? Are you experienced within vendor management and purchasing? Maybe you have had a role as an IT Purchaser or Contract Manager? Scandic is expanding and looking for a Head of Guest Services & Vendor Manager with personnel responsibility to the headquarters in Stockholm!


YOUR WEEKDAY
This is a new role where you have great opportunities to influence! Overall, there is a great digitalization spirit at Scandic with a focus on more customized solutions & services during the customers journey – imagine that you can to all things via the app, from booking to check-out!

As Head of Guest Service & Vendor Manager you will be responsible for the services within your area, in this case services that Scandics customers use during their stay in hotels, all from e.g. telephony, wifi, keycards, digital signing to A/V. It is also your responsibility to ensure that the contracts related to the services are managed in the best and most cost-effective way. You have personnel responsibility and will work operationally as well as strategically - you ensure that the “Vendor Management Process” is followed within your own and other’s areas. Example of tasks;

- Set a plan and budget for your area
- Follow up execution of roadmaps within the area
- Follow up and support the Vendor Management process
- Design documentation that supports the procurement process
- Review agreements with associated costs
- Support supplier meetings in other areas
- Relationship responsibility towards clients at group level
- Follow-up’s & external monitoring, e.g. SLA fulfillment, new actors or products at the market etc.


WHO ARE YOU?
You are a senior person who has a lot of best practice to share regarding Vendor Management – to succeed in this role we see that you have process-oriented experience and has e.g. handled contracts at a strategic level, created vendor scorecard/dashboards, KPIs for delivery and has worked with quality and risks. You may have had a role as e.g. an IT Purchaser or a Contract Manager. Overall, purchasing is an interesting background. You are used to work according to ITIL and is fluent in Swedish and English.

To thrive in the role, you need to be flexible and adaptable, as the days are changing at Scandic. Further, you are a humble and pragmatic person who is able to step in and help out with tasks that might be outside your area of responsibility. You see yourself as a collaborator. Last but not least, you are social and communicative – as you will have contact with internal as well as external stakeholders, at different levels and within different areas.


INFORMATION ABOUT THE POSITION
This is a full-time employment. We only accept applications through our website. All applications will be processed continuously, so please apply as soon as possible.

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.

We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking - contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.

DO YOU SHARE OUR VALUES?

BE A PRO GROW IN YOUR ROLE AND THE ORGANISATION
You are empowered to go in your desired direction, whichever that might be.

BE YOU AMONG FRIENDS
You can be yourself at Scandic, that’s how we are able to give that genuine personal service to our guests. We don’t always know what challenges we will face during the day, but we will solve them together.

BE CARING FOR THE BENEFIT OF TOMORROW
We will challenge you to take initiatives to accelerate the positive change for earth and build this and future generations as a whole.

BE BOLD MAKE YOUR ACTIONS MATTER
You are trusted to step out of your comfort zone and make a difference. We have the muscles to make use of great initiatives.