Helpdesk co-worker/Office assistance

Company description:
EU-Supply develops and markets one of the leading platforms in Europe for electronic procurement. Our Headquarter is located in Sweden with offices in UK, Norway, Denmark and Estonia. EU-Supply is expanding and has recently won several national framework agreement and as well as large customers in Europe, which means we need to expand our helpdesk with a dedicated helpdesk member and office assistance who will work from Stockholm.

1st line support/office assistance in our web system, mainly for our Norwegian speaking customers
We are looking for a person who would like to work partly as a Helpdesk co-worker in our procurement system, mainly supporting our Norwegian customers and partly as an Office assistant.

Responsibilities 1st line support:
In the role of a helpdesk co-worker you will help our customers with simple IT issues such as password reset and guidance in the system. You will also prioritize incoming cases and involve relevant person/department when needed. It is important that you are a communicative person and talented for managing customer relationships via telephone, e-mail and our support system.

Responsibilities office assistant:
In the role of an office assistant you will help to maintain a good office environment like handling the post, ordering supplies and assist the CEO.

As a person you are service minded and responsible and have a positive attitude both towards customers as well as your colleagues.
Work description:
* Handle customer calls
* Monitor, review and handle customer emails
* Answer questions and give guidance
* Escalate cases to the correct person/department
* Prioritize and handle different request, internal and external
* Order office supplies and buy consumables
* Take care of guests

Requirements:
* Fluency in speaking and writing in Norwegian
* Very good skills in speaking and writing in English and Swedish
* Excellent communication skills
* Experience in using Internet web system
* Upper secondary education

It is an advantage if you have experience working in help desk, customer service or call center.

Working Conditions:
We offer competitive salaries and benefits (supplementary pensions, insurance, gym membership, mobile, etc.). The job is located in Stockholm. We have modern and spacious top floor office with a huge patio overlooking the rooftops of Vasastan, conveniently reached by bus and metro. The role is full time, and we prefer that you could start on short notice.

Application:
If you fit the profile and you are looking for a new challenge in a smaller company that has a strong growth potential and are excited about an influential role that will expand as the company grows, then we would like to hear from you.

Questions will be answered by Support Manager Heidi Wennberg on email heidi.wennberg@eu-supply.com or phone +46 70 556 03 01

Please send your application marked with "Helpdesk /Office assistance" including an attached CV by email to recruitment@eu-supply.com. The recruitment process is ongoing and the position is open for immediate start.