Inbound Customer Service Agent Latvian speaking

Latvian and (preferably swedish speaking) Customer Service Agent
Full-Time; Malmö, Sweden

Boozt is looking for an energetic and personable customer support agent to join our global customer care team. We are responsible for building relationships with customers, going above and beyond to resolve customer issues, and coordinating across internal Boozt teams to put customers first. Boozt Customer Service team is: friendly, empathetic, professional and articulate. Our team is empowered to really solve problems with our customers, and know when to question the norm to make sure they have the Boozt experience.

Our founders believe in delivering exceptional customer service and so our agents need to be exceptional people. We need fast typing skills, an engaging phone manner, sharp troubleshooting skills and a sense of humor.


Skills/Requirements for the person we are looking for
? Fluent in Latvian language, both writtena and oral
? Have impeccable writing skills and a friendly and professional phone manner
? Be even-tempered, kind and respectful and able to remain calm under pressure
? Have strong computer skills: Office (Word, Excel), Internet savvy
? Be a team player who is willing to take on responsibilities outside of your defined role
? Be flexible and comfortable adapting to new processes and systems
? Be comfortable making judgment calls, staying cool in unique situations and challenging customer situations
? Be a fast leaner who?s able to hit the ground running in learning and working across multiple systems
? Have a flexible schedule and a willingness to work non-traditional hours and weekends
? Have a desire to ensure that all Boozt customers leave every interaction with a smile


Boozt offers great work environment, employee discounts and the ability to be part of a fast growing eCommerce company. You will become part of a dynamic international team with very strong team spirit. You will be based in Malmö, Sweden.

Does this description fit your profile?
Please email your job application along with your CV to jobs@boozt.com.

Boozt is a full service e-commerce company, which has been building and operating online fashion stores since 2007. We work with both Nordic and International fashion brands. We manage the entire process of online sales, including logistics, product and order management, customer service, IT support and online marketing. We are currently more than 100 employees and our headquarter office is in Malmö, Sweden.