IT Best Practice & Adoption Manager

IT Best Practice & Adoption Manager

Södertälje, Sweden



About Enterprise Technology Services

The Enterprise Technology Services (ETS) function provides IT Services for the entire AstraZeneca organization. The function is truly global in scale with team members across Asia, Europe and the Americas.



About the role

As the Best Practice & Adoption Manager you will report into the Social, Communications and Engagement Lead. Your mission will be to ensure effective levels of awareness, competence and adoption for our ETS tools, services & processes across the business, by working closely with BTG (Business Technology Groups) and Business Stakeholders to assess need and plan uplift in relevant areas. You will also play a key role in supporting deployment of new tools, services or processes to enable increased business understanding and adoption supporting IT Service & Process Leads. The role will work alongside BTGs and Site IT Teams to bring new demand and proposals to ETS Service Managers for areas of unmet need supporting quality business cases and recommendations for improvement or innovation.



You will also:

* Collaborate with the ETS Service Improvement Manager to use SIP plans and roadmaps for visibility of new and changed services and processes. Work closely with Site IT Managers or IT Regional Technical Leads to ensure that these are understood and regularly communicated.
* Work with the IT Service Management community, mainly across IT Service & Experience, Workplace & Enterprise Services, and IGNITE groups to have a detailed understanding of roadmap activities to support business engagement, communication and deployment projects.
* Together with the IT Training Team agree and document the functionally aligned quarterly account plans for delivery.
* Work with new demand as well as influence correct selection process or AZ investment of appropriate collaboration tools in liaison with Service Manager and Site IT where global tools will not suffice.
* Be responsible for monthly management reporting/dashboards to give insights on progress against objectives, costs of use or areas of focus for adoption/reduction.
* Manage communications through the ETS Communications process, ensuring that service change or colleague impact is effectively communicated, enabling robust service adoption and acceptance.



What you'll need

To succeed in this role we see that you are experienced in leading change within a customer facing environment. You have solid stakeholder management, communication and relationship building skills with capability to raise customer concerns. You are confident and comfortable in presenting, facilitating and negotiating around technology choices and deployment activities with multinational teams.

You'll also need:

* Experience of Service Management and ITIL Foundation Level trained.
* Technical awareness across the collaboration and social tools and latest industry trends.
* Financially savvy with ability to support creation of cases through to sign-off.

If you have experience from the bio or pharma environment and of running improvement programmes at national/regional level, this would be considered helpful but not crucial.



Why AstraZeneca?

At AstraZeneca we're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We're on an exciting journey to pioneer the future of healthcare.



So, what's next?

If you are inspired by the possibilities of science to make a difference and ready to discover what you can do by joining us on this exciting journey and believe you can contribute to this bold ambition - join us!



Open date: 14/9/2022

Close date: 6/10/2022