IT Service Manager

Resurs has a vision of becoming the Nordic region’s first Cloud-based Banking Platform that meets the needs of tomorrow’s customers. To enable this, we are transforming IT and now we need one IT Service Manager to focus on the operations and maintenance to ensure that our data centers are future-proof and fit for purpose.



About us

We offer a workplace with high commitment and great development opportunities. To build an environment that is at the forefront, we recruit curious and driven people who we encourage by giving responsibility and freedom.

We work actively with leadership, sustainability, and gender equality and are proud of our Resurs spirit, which is characterized by cooperation, openness, and customer focus. With clear values as a basis, we dare to test new ways that lead us to even better services for our customers.

The scope

In this role, you will be part of Resurs IT organization, but you will also work with people representing other parts of the bank and closely with several partners for our Datacenter services. This will give you the opportunity to work in a truly entrepreneurial company with the objective to transform us into a fintech company.

The main objective of the role is to ensure that we are future-proof and fit for purpose when it comes to our data centers. It is important to have a product mindset and address the lifecycle management, regulations, and compliance on the Enterprise Platform.

The focus of the role will be:

Own and develop our Datacenter services.

Own and support our Telephony Service

Continuous Service Improvements.

Infrastructure Governance.

Overall Governance including audits and timely escalations for smooth operations.

Security Adherence

Regulatory & Compliance adherence

About you

As a person, you are flexible and independent with a desire to collaborate.
You are driven and like to share your knowledge and experience with your colleagues, and you have an interest in always improving routines and ways of working.

To succeed in this role, we see that also you have:

An Academic and practical approach to handling challenges

A proven track record in working with external IT providers

Knowledge and tangible experience of ITIL framework

Migration, transition, and transformation experience

Experience in handling complex issues, developing solutions to remove barriers, and using judgment to make sound and dependable decisions

Strong emphasis on leadership, communication, and interpersonal skills

Knowledge in Agile and DevSecOps methodologies is meritorious

Resurs Bank is an online bank with offices across the Nordics. Most of the IT organization is located in our offices in Helsingborg and Malmö. Working remotely is normal for us but it is advantageous if you are reasonably close to a Resurs office as you sometimes might need to be on-site physically. You will travel to other offices but in a sustainable way of course.

If you are not a Nordic citizen, a valid work permit to work in one of our Nordic countries is a must.

Any questions about the role, please contact Kristian Hagbyhn, Manager Enterprise Platform, Kristian.hagbyhn@resurs.se

More than a job

The Resurs spirit is about transformation, our culture, and the people in our society. It’s about how we define ourselves, how we greet the world, and handle our business. We are here to make a difference in people’s lives and help them make things happen. It shouldn’t be hard to deal with a bank - we want to give the feeling of freedom and possibilities. We are here to make things happen; do you want to join?

Apply today!

Don’t wait to send in your application - selection, and interviews take place on an ongoing basis and the position may be filled before the last advertising date. We look forward to hearing from you!

In this recruitment process, the supplier is solely responsible for the personal data they collect and process. Resurs is solely responsible for the personal data processed by us in the recruitment process.

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