IT Service Operations Coordinator and Incident Manager

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled IT Service Operations Coordinator and Incident Manager, looking to make a real impact on the world, join our journey!


The opportunity
We are looking for a pragmatic IT Service Operations Coordinator and Incident Manager, for our Commercial Acquiring Technology team. The business-critical AWS micro service-based platform is developed and operated by four skilled autonomous DevOps teams with a strong agile mindset and lean culture using open-source technologies and serverless architecture.
You will be part of a small Lean Agile Center of Excellence team dedicated to support the DevOps teams in lean-agile ways of working while being compliant to regulations, guidelines and corporate policies and directives.


Your day-to-day responsibilities include
Agile owner of our IT Service Operations Community of Practice and process coordinator towards Worldline. Under your leadership we will continuously exchange experiences and practices on our ways of working of the processes under your ownership including measure and grow reporting.
Supporting the DevOps teams with managing incidents throughout the entire life cycle including stakeholder communication.
When needed supporting your team colleagues managing incidents and projects throughout the entire life cycle.

This is an opportunity for you with a few years of working experience and who seek a career in an international environment with a passion in developing and delivering cutting edge payments services. In this role you will be based in Stockholm, Sweden, and report to CTO of Commercial Acquiring Technology.


Signs of success
You have a few years of experience from working with IT Service Operations (ITIL) processes and/or as Incident manager
You are passionate about lean-agile ways of working and cultures and how to make them work in a regulated environment (we are a payment institute with a license under the Swedish Financial Supervisory Authority, Finansinspektionen)
You are a role model for your team and others by paying attention to commitment, accountability, and result for yourself and for your team - you set your team first!
You are comfortable in an international environment and by handling many stakeholders and prioritizations in a high-performance culture



Skills we can't do without
Bachelor’s degree or equivalent working experience
Experience from ITIL processes (Service Operations) and/or certification.
A natural mindset to challenge status quo and to always grow
Collaboration, communication, and speaking-your-mind with respect to those around you is of high importance for us in addition to a curious mindset, willingness to grow and exchange your ideas and knowledge together with your teammates.
Full working proficiency in English



Skills we'd like
Experience in implementing processes and guidelines
Experience acting in the role as IT Incident Manager
Experience from payment industry or any other fintech domain
Experience from one or more of the following is also considered and advantage,
Agile ways of working and cultures
Tools like Jira and Confluence
AWS
Working proficiency in Swedish



Perks & benefits
Next to a rewarding salary, we offer you the following local benefits in this role:
A stable company with high growth ambitions and strong market position, #1 payment company in Europe
Opportunity to develop yourself a rapidly growing and agile global organization
Employee Share Program. We win together as a team, and our long-term incentive plans are designed to give every Worldline a financial stake in the business they are helping to grow.
30 days annual leave
Health benefits up to 3000 SEK
Benefit Portal with lots of good offers



Grow with us, create tomorrow
At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.
Learn more about life at Worldline on careers.worldline.com