IT Support Engineer i Bohus/Stenungsund/Sundsvall

MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.

NSC Global is currently looking for an IT Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.

NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

Job purpose:  

The IT Support Engineer provides end-user Onsite Support and will resolve issues that cannot be resolved remotely. Desk side support will generally be based on large sites as they can also be responsible for neighbouring sites and countries, without a permanent person on-site.

Onsite support must lead to higher local resolution of incidents and requests, and improved productivity / improved customer satisfaction. Has the role of local service desk in case issues are flagged on sites.

Responsibilities:  

- All round IT professional with good communication skills, Maintains and build relationships with end-users on location

- Provide onsite support to end-users and managed client devices in response to Incidents and Service Requests

- Take ownership and resolve incidents and requests: Incident management and Service Request management from logging, receiving to closure

- Communicate and keep affected End Users informed of progress

- Resolve the incident in the most efficient manner with the least disruption to the End-user

- Onsite involvement in hardware inventory tracking and registration of all assets used

- Perform onsite Installation, Moves, Adds and Changes (IMAC) as requested by users on sites.

- Provide assistance for software issues that cannot be performed remotely and assistance

- Provide assistance for additional hardware issues, such as visual inspection and common issue resolution for local printers and scanners before involving a hardware break/fix engineer

- On request, assist with data migration and recovery of data stored on the local hardware.

- Support for incidents related to onsite HW and assistance to Hardware break/fix process

- Develop and implement procedures for tracking company assets to oversee quality control & compliance throughout their lifecycles

- Providing a customer focused IT support to the business, ensuring a responsive and informed service and coordination of site related IT activities

- Coordination and resolution of local site issues and General & local facilities

- Raising, logging and coordination of changes related to infrastructure on sites

- Contact person for local staff to instruct, consult and guide questions according to agreed way-of-working

- Identifying recurring incidents and be proactive in proposing resolutions to reduce the number of incidents, where possible (Local Incident) Mgt.

- To assist with the resolution of customer complaints and execution of IM services processes on local level

- Manage incidents on local level

Education:                                          

- Technical college degree or comparable, subject area: computer science. 

- Training in customer service.

 

Technical Certification:
 -  Good knowledge on baseline OEM Certifications which include any of the following, depending on assignment:  Desktop, Laptop, Printers, Telephony systems. Preferable A+ certified.

Language : Swedish (native) and English

Drivers license:  B  

Interested? To apply for this position please send your updated CV and motivation directly on  Beaulah.Nazo@nscglobal.com   Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.