Junior Network Engineer Student - Part time job

Dina arbetsuppgifter

Key responsibilities
- Take care of our customers' requests (incoming by telephone, e-mail, web interface and/or fax)
- Log all actions taken, and contacts with customers, in the appropriate system
- Perform in-depth level of troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support
- Keep track of SLA thresholds and commitments and chase information
- Be responsible for keeping the fault handling on-going and to push for a resolution/a restoration of the service as soon as possible
- Write reason for outage reports to customers upon request
- Contribute to the process and routine's development and improvements and share knowledge
- Exemplify the company values & code of ethics in the daily workflow

Work offer: Part-time job. Start 15th of May. On this job you will be employed as a consultant through Brainpeople working for our client.

Opportunities: This is a unique opportunity for a student in network and/or telecommunication engineer that wants to take on opportunities in a large and international company.

Din profil

Qualifications and skills needed
- Ongoing studies at a technical university with at least 2 years of studies completed
- Excellent/fluent English (written and spoken) on a highly technical & professional level
- Excellent communication skills over telephone and in writing
- A technical knowledge, experience, understanding and interest of Telecommunication technology

Meriting
- Cisco/Juniper certification and/or understand of signalling
- Additional foreign language on a fluent level

Personal skills:
- Service and business minded
- Indifferent to a stressful environment
- A team player with a great sense of responsibility
- Good understanding of a multi-cultural environment and interest to work in such
- A self-driven problem solver with strong analytical capabilities
- Able to handle several issues simultaneously
- Able to easily learn and adapt new routines, support systems, technologies

Interested? Send your application by clicking the "Ansök"-button, please apply as soon as possible since applications will be selected continuously. If you have any questions regarding this position you are welcome to call Rebecca Liv 08 - 501 685 09 or rebecca.liv@brainpeople.se We don't process any application through e-mail.

Om företaget

Our Client is a global provider of cross-border communication services. They operate one of the largest fiber networks in the world which covers more then 100 points of presence in major cities in 35 countries across Europe, North America and Asia. Winner of 2010 World Communication Awards in the Best Customer Care category.

Om oss

Brainpeople är en samarbetspartner som hjälper företag att utveckla, utmana och förbättra organisationer inom bemanningslösningar, rekryteringsuppdrag och omställning. Vi hjälper våra kunder med allt ifrån juniora tjänster till chefs- och specialistroller. Våra kompetensområden är Ekonomi & HR, Kundtjänst & Administration, IT & Teknik, Marknad & Försäljning. Brainpeople är ett auktoriserat bemanningsföretag med kollektivavtal, försäkringar och tjänstepension. Vår vision är att vi skapar möjligheter för människor!

Följ oss på Facebook & LinkedIn