Kundtjänstmedarbetare hempatienter

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Summary
Are you always prioritizing the customer and love to give excellent service we have the perfect job for you! As a Customer Service representative, you will play an important role in our success in getting vital deliveries to patients every day and be a primary contact for our Home delivery-patients. You will serve as a customer contact (by telephone or email) regarding such matters as ordering, scheduling and shipping.
Essential Duties and Responsibilities
You will be responsible for placing orders for our Home delivery-patients.
You will be calling for orders, emails and communicate with the warehouses, pharmacies and clinics.
You will work in Siebel and Excel daily.
You will administrate patient travels in Sweden and abroad.
You will support business with information when applicable.
You will collaborate with cross-functional teams mainly the Renal team.
You will maintain the customer - and patient data and keep customer files updated.

Qualifications
You must be comfortable with Outlook and experience from an order management system is a plus.
You must have good communications skills as well as good interpersonal and organizational skills.
High school diploma required.
Fluency in Swedish and a very high level of English is required.
It is an advantage if you have experience from Logistics or/and Healthcare
Previous experience in Customer Service is preferred.
Flexibility, organization and self-drive to deal with customer requirements.
A team player who is able to adapt to change and overcome challenges.
Ability to establish trusted relationships with external customers and internal contacts.
Possesses a curious mind with the ability to learn new concepts and skills quickly
A nice to have is a Finnish-speaking person that could help our Finnish colleague during vacation etc.

What we can offer
A challenging opportunity for you and also a chance to work in a diverse and experienced team with a great mix of people.
To play an important role in Baxter’s mission “To save and sustain lives”
Working hours are Monday to Friday, 8:00-16.30 onsite in Kista.