Part time job at Telia Carrier for student within telecommunication

Om Bravura:

About Bravura:
Bravura has jobs both for those with experience and for you who is the beginning of your career. Bravura helps companies throughout Sweden with staffing and recruitment. We distinguish ourselves through our commitment and our dedication to always find the smartest solutions. We believe in continually seek to simplify and improve the recruitment process for all parties by being flexible and fast, but at the same time provide a caring and personal approach. This way we can guarantee a successful recruitment result for both companies and candidates

Om kunden:

About the company:
Telia owns and operate one of the largest fiber-optic networks in the world.
As part of the Telia Company, they provide network infrastructure and services to more than 1200 customers in 80 different countries worldwide.
Their IP network, AS1299, has grown from being the largest IP network in Europe to being the second largest IP network in the world.
The Internet is growing at the speed of imagination. And so are the demands on the network. The only way to keep up is through innovation. Telia has already carried out the world’s first 1Tb/s transmission on their US network and are working on more. Preparing today, for the network of tomorrow.
In the face of ever-increasing customer demands, they must continue to challenge not only themselves, but the whole carrier industry. To raise the bar and become even better at what they do. To achieve this, they developed 10 principles that we believe every carrier should live by. Telia call them the carrier declarations.

Read more about it here: http://www.teliacarrier.com/About-us.html

Arbetsuppgifter:

Key responsibilities:
• Take care of customers’ requests (incoming by telephone, e-mail, web interface and/or fax)
• Log all actions taken, and contacts with customers, in the appropriate system
• Perform in-depth level of analysis and troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support
• Keep track of SLA thresholds and commitments and chase information and progress status with other internal units and external providers
• Keeping the fault handling on-going and push for a resolution/a restoration of the service as soon as possible
• Write reason for outage reports to customers upon request
• Contribute to the process and routine’s development and improvements and share knowledge

Profil:

Qualifications:
• Excellent/ fluent English (written and spoken) on a highly technical & professional level
• A degree with major in Network Engineering or Communication Systems or a high technical knowledge, experience, understanding and interest of the same
• Solid knowledge of IP technologies, as well as other telecommunication technology layers such as transmission, voice, roaming, Ethernet

The following skills are meriting:
• Cisco/Juniper certification and/or understand of signaling
• Other related university studies
• ITIL knowledge
• An additional language (apart from English and Swedish) on a fluent level

As a person, you are service and business minded and a team player who likes technical trouble shooting just as much as interacting with customers. You have strong analytical capabilities and are a self-driven problem solver. You are indifferent to a stressful environment, able to handle several issues simultaneously and a strong team player with a great sense of responsibility. An excellent communicator with good understanding of a multi-cultural environment and interest to work in such. Learn and adapt new routines, support systems and technologies is easy for you.

Övrig information:

Start: as soon as possible
Location: Stockholm
Salary: by agreement
Working hours: This position is part-time (from 40 to 80%), 24/7 shifts occur

For more information please contact the recruiter at Linda.Sundlof@bravura.se.

Keywords: Technical support, technician, spoc, telecommunication, trouble shooting, ITIL, IP-technologies, routing, switching, cisco, juniper, English, Spanish, Russian, IP, Ethernet, part time, student