Product Quality Navigator, BA Food

Company Description:
At Business Area Food we are passionate food lovers that develop and provide delicious, desirable, healthy and sustainable food for the many people around the world. Food that is accessible and affordable for the many people. No doubt food matters, to people and the planet and to the IKEA business. Our Food business is a strong contributor to the IKEA brand and business growth and we have the ambition to drive positive change in the food industry.
The journey ahead in Food is very exciting. Over the next years, we will continue to strengthen the core of what we do -developing food that is good for people and the planet. We dare to challenge ourselves, living our values, every day and we embrace the future and face the opportunities to enable success.
Now we want to strengthen our Food team with someone who shares our passion for food and our values.
Job Description:
Raising the customer perception of Food through securing and increasing quality of the range – are you motivated in making IKEA a true destination for food, then this might be the challenge for you!
As a Product Quality Navigator you will have the ability to contribute to growth by increasing quality of the range and the total quality perception. You will have the opportunity to translate complaints to “gold” and secure that the information can be used for improvement and contribute to happy customers in the end.
You will be responsible for handling daily reported Food Alarms together with your colleagues in the Deviation Team. You act as Deviation leader on assigned Food Alarms, which means that you coordinate actions within different stakeholders.
Analyse deviations, customer feedback and produce reports as input to the improvement of running range and development process
Secure learnings from deviations is captured and communicated back to relevant stakeholders
Contribute to develop the handling deviation process, ways of working and relevant tools connected to your daily work.
Participate in and initiate crossover initiatives within IKEA Food regarding quality improvements
Contribute to establishing a strong quality culture among all IKEA Food Co-workers

Qualifications:
We are looking for a person with interest in and experience from quality/deviation handling, quality improvement and measurements through the eyes of the customer.
We see that you are fluent both in spoken and written English.
As part of the assignment, you will be on duty every fourth weekend.
As a person you are team-oriented and straight forward.
You are able to work in a changing and fast-moving environment, you have a problem-solving approach with an accuracy for details and you work in a structured way.
You have a high ability to coordinate, act and follow up.
Quality is always in your mind!

We work in a global environment with co-workers from all over the world. As a company we are constantly developing which requires the ability to drive change in a complex, fast paced, international environment to achieve outcomes that contribute to the overall goals of IKEA Food.
Additional Information:
The position will be based in Malmö until August 2023, then in Älmhult. At the heart of IKEA in Älmhult we will create the IKEA Food Hub where we will come together across IKEA to deliver on more healthy, sustainable & delicious food.
Please send us your application in English – CV and motivation letter – no later than 15th Mar. 2022. We really want to get to know you, so make sure you tell us why you would be a good fit. Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate.
If you have any questions regarding the position, please contact Product Engineering Manager Jeroen van Veen at jeroen.van.veen@inter.ikea.com. If you have questions regarding recruitment process, please contact Recruiter Katie Pettersson on +46 702 99 42 48.
We are looking forward to your application!