Senior User Researcher

About this opportunity
The future will look very different and the future starts today.
At Ericsson we are making the unimaginable possible, and realizing a world where limitless connectivity improves lives, redefines business and pioneers a sustainable future. We are now looking for a passionate user researcher ready to create a better tomorrow together with us. As part of the Experience Design team, you will gather research data and capture meaningful and significant metrics to validate the UX of our products and services.
Your responsibility will be to identify pain points and understand customer/user’s motivations, then leverage this knowledge to research the best possible solutions, while supporting the team to create user flows, design mock-ups, low and high-fidelity UIs, and develop functional prototypes. You will explore various user research techniques and validate every design assumption.


About the team
We are a multicultural UX team of 30+ passionate minds – designers, researchers and developers - with designs spanning across the entire corporate portfolio. We support diverse projects and assist various teams around the world. We work in a hybrid setup, combining remote working days and office days in Kista (Stockholm), Sweden.
We are recognized for our excellence in brand design and user experience implementation, winning Red Dot and iF Design awards.
Ericsson Remote Reality Racing - 2022 iF Design award: https://ifdesign.com/en/winner-ranking/project/ericsson-remote-reality-racing-e3r/349378
Ericsson Design System - 2019 iF Design award: https://ifdesign.com/en/winner-ranking/project/ericsson-design-system/256283
Ericsson Design System - 2018 Red Dot Design award: https://www.ericsson.com/en/press-releases/2018/8/ericsson-wins-red-dot-awards-for-brand-and-interface-design



This position reports to the Head of the Experience Design team at Ericsson Digital Services.


You will
Collaborate with UX and product teams to define user experience goals and metrics, and to determine priorities for resolution of usability problems
Collect and analyze qualitative and quantitative user behavior through benchmark and field studies, analytics, usability tests and surveys
Identify quantitative markers of user experience and support their application across product teams
Drive UX assessments of our product portfolio
Take a leadership role in guiding the teams in the design & development of world class UX
Help inspire change by communicating findings to stakeholders in the company
Participate with our Experience Design team in defining/refining UX strategy and ways and working for our business unit



Who you are
You have a degree or higher in Psychology, Human-Computer Interaction, Human Factors, Social Science, or a related discipline.
You have 3+ years of industry work experience in an applied research setting
You are comfortable planning, scoping, conducting, analyzing and communicating research, independently and as part of a team
You are self-motivated, willing to be challenged by management, experts, development teams and customers
You are comfortable helping others from related fields develop their research expertise
A research experience in enterprise/business software, developer tools, IT, or other systems is a plus



What´s in it for you
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.


What happens once you apply
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process


Application:
A full and rich portfolio of projects you have worked on is expected. Submissions without a portfolio included will not be considered.
Last day to apply is September 25th, 2022.
We look forward to receiving your application in English. Please note we cannot accept applications via email. Primary location for this role: Kista, Stockholm.
For specific questions please contact recruiter Mirosław Coś at miroslaw.cos@ericsson.com
Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film at this link: https://www.ericsson.com/en/careers/working-here/our-people-film?utm_source=jobad&utm_medium=Referral&utm_campaign=GFHR_Global_PeopleFilm2020_28012020


Please send in your application in english, as soon as possible since the process is ongoing!