Service Business Manager

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.


The Service Business Manager (SBM) profile is a customer facing role responsible for growing the deploy services sales in selected account.


ASSIGNMENT
Engage in dialog with the customer to discover their pain points and proactively proposing Service Solutions, based on Nokia's service portfolio
Responsible for the timely delivery of a high-quality Services Solution to be offered for Customer.
Manage and coordinate the Service Solution offer creation across involved Services Business Lines and support coordination during negotiation phase and handover to delivery.
Ensure the understanding of this value proposition by Operational Marketing and Sales teams
Involve and engage portfolio expertise and other SU SME expertise for sales cases as per need
Collaborate with the Account team to define the most suitable Services Solution and negotiation strategy
Coordinate among Global Services Business Lines to create the combined best in class Services Solution offer
Lead the Services Solution bidding activities, providing services scope, pricing and profitability analysis
Provide the service offer deliverables with clear description of working assumptions: SoW, SoC/Point by point Responses, Services BoQ
Support handover to delivery organization


COMPETENCIES
• Sales mindset
• Very strong Delivery understanding, preferably Delivery background
• Adaptability, interpersonal sensitivity, teamworking skills
• Ability to coordinate work of others
• Build Partnership with Customers
• Influence & Negotiate

SKILLS
• Telecom & IT
• Customer Focus
• Broad experience of the service business with exposure to all business lines
• Demonstrable strength in customer consulting at all levels, with excellent questioning and presentation skills
• Proven ability to prepare and present business case argumentation
• Must be well organized and able to work under pressure to meet customer and internal timeliness
• Solid experience in Deploy Digital features & Transformation
• Global / Regional / Local interworki




Required competencies and experience
Minimum 3-5 years in similar role.


Educational level:
Bachelor's Degree