Service Delivery Manager

Our Client is an American public multinational corporation that develops, manufactures, licenses, and supports a wide range of products and services predominantly related to computing through its various product divisions.

Its most profitable products have come to dominate the commercial office suite market, and the company’s operating system, which has achieved near ubiquity in the desktop computer market. The company has also diversified in recent years into the video game industry as well as into the consumer electronics and digital services market.

Venezu is a temp and recruitment agency that works exclusively with B2B companies in the ICT industry. We focus on the Nordic market and we are looking for motivated and skilled candidates that fit the innovative and can-do environment of our customers. We are now looking for a

Service Delivery Manager

As a trusted adviser, the Service Delivery Manager (SDM) ensures their customers are making the most of their technology by tailored delivery plans to drive business value from the customer’s IT investments and cloud services. You will be responsible for delivery quality and customer satisfaction and will be involved in structuring and managing deals from inception to completion. This role has the responsibility of assembling the consulting delivery team and to structure and execute on the problem-solving methodology correctly and to the agreed budget.

You will nfluences and manages customer expectations over phone, based on an end-to-end Services Delivery & Support lifecycle for a portfolio of engagements – portfolio of 30 clients.

• Investigates the customer’s long-term business objectives and anticipates future technical needs and leads the work streams to bring customer to that future state
• Recommends, delivers and supports technologies and services that meet current needs, and evolves strategies to adapt to future needs
• Takes ownership of and resolves escalations within their customers, providing clear summaries and recommendations when escalations need to continue above their level.
• IT industry background


The Services Delivery Manager will:

• Establish a long term and sustainable relationship with the customer over phone
• Organize regular Service Review meetings and furnish status reports to client management
• Ensure the Service Delivery Plan is adopted and reviewed regularly with the customer and supported by our client.


Top 3 must-have hard skills:

• 3-4 years relevant experience. Account Management, Business Development, Sales and/or Sales/Partner facing role
• Technology savvy to understand the issues the customer has and different roles within an IT environment
• Understand Sales organization


The candidates we are looking for are fluent in English as well as Swedish. You have already a Swedish work permit in place. You are curious, a self-learner, organized and someone who wants to understand how everything works.

The temp position as Service Delivery Manager has an end date, the 30th of June 2019 but with an option to extend. The position is going to be based at our clients’ Swedish office in Kista.

All applications and CV’s must be submitted in English in order to be taken into consideration. The deadline is the 20th of November at noon.