Service Desk 1st line pool

We are Teleopti. We work with one of the worlds unsolved mathematical problems - scheduling. Customer service is becoming increasingly important for the companies of the world. Therefore, we are driven to search, ask, challenge and learn. Now we are on the lookout for yet another star - a new member to our Service Desk 1st line pool. Do you want to work with colleagues, teams and customers from around the world? Are you seeking for the opportunity to combine your studies with work? Are you looking for a part time job in an international environment? At Teleopti you come face to face with world class customer service. And we see you.

How about the job:

The purpose of the job is to provide hiqh-quality customer service for all our customers during evenings, nights, weekends and public holidays. The work will be performed from your home.

Teleopti Service Desk provides support to customers worldwide.

Main Tasks and Responsibilities
- Registration of incoming customer support requests
- Monitoring of mail in pending customer cases
- Answer incoming calls to Teleopti Service Desk
- Basic user support
- Administration of leads, licenses and accounts

How about you:
- You have a customer and service oriented mind set.
- You have excellent communication skills both verbally and in written, in both Swedish and English.
- Knowledge in other languages is considered advantageous.
- You have flexibility to adapt to different situations and different cultures.
- You have excellent IT skills and good technical understanding

How about the cultureAt Teleopti we see no boundaries when it comes to diversity at our offices. Diversity enriches our organization and our customer relations. We are also proud that the people who matter the most appreciate our closeness. Every year we are rated highly in the Great Place to Work rankings, nine out of ten of our customers recommend us, and since the start in 1992 we have grown organically while making a net profit. We build our business with the support of helpful and dedicated colleagues and managers, in short, a workplace in which we see each other and our customers. We call thisTeleoptimism, and it is embodied by our values:Speed, Professionalism, Commitmentand Closeness. Are you also someone who prefers to say yes rather than no? Then you might be a Teleoptimist. For more information about the company – visit (http://www.teleopti.com/career) www.teleopti.com/career (http://www.teleopti.com/career)Welcome with your application, consisting of resume and a cover letter, to work@teleopti.com.