Service Desk Agent

Service Desk Agent

The Service Corporation is a Modern IT Management Company specialized in Cloud Services. Our Enterprise Cloud Service Desk called One Service Desk (OSD) is a skilled Support Capability. We focus on delivering the best end user experience.

We are now looking for several extremely passionate and service minded Service Desk agents. Your personality and social skills are just as important as having an extensive background in technology.

Job Description
You will provide first class service to end users using Office 365, Google for Work and other cloud services
You will resolve Incidents and Service Requests reported by end users around the world.
You will escalated recurring incidents (problems) to 2:nd and 3: line support teams
to make sure that root-cause is identified and necessary action taken.
Create video tutorials and step by step guides
Make sure that Service Level targets are fulfilled and customers satisfied
Onsite IT support for some customers
Configure and install computers, monitors, networking equipment & peripherals

Overall Skills/Competencies:
Born to deliver first class service
Extremly Service Minded and ability to be patient and empathetic
Love to help customer
Ability to work in a high pace environment with tight timescales
Good proficiency in Swedish and English, both written and verbally

Preferable skills
Active Directory/LDAP and Networking Skills
You have been working in a Service Desk and provided end user support
Google Apps, Gmail, Talk Calendar, Google+ and Docs/Drive
Microsoft Office, Office 365
Any additional lanuageskills