Service Network Transformation Manager Europe

This is a full-time permanent role preferably based in our Global Headquarters office in Stockholm.
At Electrolux we are passionate about improving everyday life for millions of people and the planet. It’s embodied in everything we do. We believe that great tasting food brings people together. That our favorite clothes bring out the best in us. And that the home should be a place for wellbeing, a place to care for ourselves and our loved ones.
Our company is present in 60 countries and sells in more than 150 markets with over 55,000 employees around the world. We have been around for more and our success has to be attributed to the entrepreneurial spirit of our people. We believe in exposing individuals to challenging roles, offering them growth opportunities and empowering them to make the right decisions. Our innovative culture created through people with diverse backgrounds provides a framework for developing market-breaking products. Respect and Diversity; Ethics and Integrity; and Safety and Environment awareness govern all that we do.
Creating an outstanding brand and product ownership experience for consumers and retailers is a key Electrolux objective. We are after a passionate and engaged new team member as Service Operations Network Transformation Manager to develop and grow the service capability and secure the future capacity needs within the company’s service operation, working closely with the key stakeholders within the clusters, cross-functionally EMEA and BA Europe HQ in Sweden
Breaking Europe region into 9 clusters, this role as Service Operations Network Transformation Manager you will work to identify opportunity, develop existing and new service networks to significantly grow the capacity in-line within our strategy plan.
This will involve communicating with several stakeholders and drive initiatives from Central together with our local Service Operation teams out in the clusters.
The role will also be covering business performance to drive and support on our initiatives to impact our service levels to our consumers to ensure we are utilizing our resources in best way possible. Reporting Line: Head of Service Operations Europe
· Actively drive Service Operations network strategy and transformation across clusters and countries in BA Europe
· Main responsibility for the Service Network Optimization project
· Assess service network landscape in countries and create a point of view how to secure capacity and how to grow it efficiently to meet expected key results (service levels, sales and cost/efficiency)
· Working close with clusters and central cross functional teams (e.g. Peace of Mind, controlling, marketing, etc)
Minimum requirements
· University degree in business administration, marketing or equivalent
· 5+ years of commercial management experience, preferably in aftermarket sales
· Previous work experience in a B2C/B2B environment and/or service minded organization is a must
· Previous experience on merger and acquisition process is a must
· High level English (oral and written)
· Strong facilitation and coaching skills – credible and confident presence
· Good understanding of consumer service operations and metrics
· Experience of change management