Service Reliability Engineer

Service Reliability Engineer
As a Service Reliability Engineer, you will work in our Service Operations Center (SOC) team to both proactively and reactively work with our platforms reliability. The team will have ownership of the Incident process as well as other cross-team processes and you will work close with the entire department and it’s ten (partially distributed) development teams with incidents, troubleshooting, follow-ups, etc.
The team’s focus is the “service reliability from a customer’s perspective” (a top-bottom approach) and you will be a key player at Apsis, connecting R&D with the other departments by working as “front desk” for the entire department together with the team. 




Description
We are now looking to complement our development organisation with a new dedicated non-development team whose mission will be to develop, implement and execute efficient processes and mechanisms for managing cross-development-team Service Reliability and Operations. This work will include things like:
Cross-team incident management
Cross-team technical service operations and troubleshooting
Cross-team technical administration
Cross-team technical documentation

The team will act as the first point of contact for other company departments, and is intended as a “front desk” for the development organisation.
As a member of our SOC team, you will work together with the Service Reliability Manager, your team member colleagues, and with our many development teams to solve a wide range of challenges within the Apsis development organisation. This is a high-paced environment which will require both broad and strong technical skill set, strong communication and organisational skills, but most importantly an enthusiastic and solutions-oriented personality. It’s a role that fits someone who enjoys working at the intersection of business and technology, working with both business and technical stakeholders in a modern agile environment.
 


Key responsibilities
Assume role of Incident commander (IC) in case of confirmed incidents. Help to organize work as well as offload responders
Analyze and follow up on postmortem. Identify risks and proactive measures
Answer questions and handle feedback from other departments
Offload teams by, for example, helping out with initial troubleshooting for issues escalated to R&D by Operations

 
Key Requirements
A solutions-oriented, calm mindset, always keeping focus on how to improve and solve issues, and how to contribute personally to this
Customer-centric thinking with the ability to act as a bridge between commercial stakeholders (sometimes even customers) and our technical organisation
Structured and organisational, with ability to juggle many tasks in parallel, and ability to respond to changes in priorities or pick up new tasks on the spot in an agile manner
Ability to be part of a rotating weekly on-call schedule (every single member of Apsis development organisation is part of such rotations)
Diplomatic and able to explain complex things in an easy way
Fluent in English (speech and writing) and preferably also in Swedish
BSc or equivalent technical education, or equivalent work experience
Familiarity with agile development processes (hands-on experience from development a bonus)
Familiarity with distributed software – both in terms of facilitating collaboration between distributed dev teams, and distributed software architectures involving many systems and data sources
Familiarity with cloud hosting (preferably with some AWS certification or ready to apply for one) and DevOps philosophy
Experience with a high level programming language or scripting
Has worked with Web Applications (preferably SaaS as well as API’s)
Basic understanding of various databases and cloud services and their availability/performance/security limitations

 
Requirements (Bonus)
Experience with IT security
Finally, relevant experience from the industry is highly desired


SaaS products
Digital marketing platforms in email, mobile, web or other spaces
Web analytics or BI tools

 
How to apply
Please apply by providing your CV and a brief motivation letter as soon as possible. We will hire as soon as we find the right person.


You apply here:
https://jobs.apsis.com/jobs/828254-junior-site-reliability-engineer
 
About APSIS
At APSIS, we want to become the smartest, easiest and most supportive guide into data-driven marketing. As one of the leading providers of marketing solutions in the Nordics, our goal is to enable and simplify our clients’ workloads and improve their impact by developing easy, personal and scalable solutions. 
At the end of the day, it all comes down to one thing: our clients’ marketing success is our success. And we’re proud to be there for them, every step of the way… Intrigued? Find out more at apsis.com!