Service & Support Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
You will be a part of ABB Force Measurement in Västerås, which is a business line with-in the Measurement and Analytics division. We develop and provide a comprehensive range of force and dimension measurement products designed to improve control, productivity, and quality in a wide variety of processes and industries. Our unique basic principles are well suited for harsh environments, which has provided us with a long track record of satisfied customers. We are world leading within these business areas with a large market share over the world.
“We proudly measure things others can’t”, and with your help the customer value will improve even further!
In this position you will have the opportunity to work with market leading products in a small ABB unit and you will be a part of a global team with a strong team spirit. The team consists of 6 employees and includes both senior, very experienced commissioning engineers and recently employed young talents.
We are looking for a Service and Support Manager who is open to change and wants to drive your own and the team’s development.
Your responsibilities
People and competency management in the Service & Support function to meet business needs.
Recommending, developing, and improving processes and procedures to enhance team performance.
Evaluate and manage risk and opportunities.
Lead the Service & support team in Sweden and provide support globally.
Technical support, technical training, remote and on-site services, Installed base data management.

Your background
You have an university degree in Engineering
Leadership experience
Ideally, minimum of 5 years of experience in a manager role
Fluency in Swedish and English, both written and spoken
You are collaborative, customer focused and process oriented
Experience in metals industry/process industry is a plus
Experience in technical service and support is a plus

More about us
Recruiting Manager Ulf Carlqvist, +4621-34 27 51, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Jan Onsten, +4621-34 21 18; Ledarna: Leif Öhrberg, +4621-34 23 25; Unionen: Krista Andersson, +4621-34 02 85. All other questions can be directed to Talent Partner Medina Grozdanic, +46 724-64 46 98.
Apply the latest at 2023-03-06.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.