Site Support / Site Support Technician

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We are looking for a Site Support / Site Support Technician to North Europe Local Business tech Site & Field support. You will be based, as a consultant, in the Eskilstuna Warehouse as Site and Field support.

Responsibilities

Technical support:  troubleshoot and resolve issues with laptops, mobile phones, printers, scanners, meeting room equipment, etc. Base installation and setup of laptops and mobile phones.

Documentation: Maintain case notes and error logs for issue tracking and engage in technical writing for documentation purposes.

IT Service Management: Utilize ITSM, particularly Service Now, for efficient service management.

Hardware & Software Support: Diagnose and provide support for hardware and software-related issues.


For this role you need knowledge of physical data room/center architecture, including various components such as network routing and switching, UPS, servers, and backup/storage solutions. Additionally, you exhibit strong expertise in common office equipment and technology, encompassing printers, PC/laptops, LAN, Wi-Fi, screens, and telephony. Furthermore, your proficiency extends to understanding IT infrastructure tech components and services in diverse locations like offices and stores, covering printers, PC/laptops, LAN, Wi-Fi, screens, routers, switches, and telephony.

This is a Consultant Assignment starting 2023-11-27 to 2024-08-31.
 

 

Qualifications

Basic ITIL and tool administration and reporting skills (preferably Service Now)

Infrastructure Knowledge

General IT Knowledge


Apply now!

The recruitment process will be handled by Ed:Za Group. If you have any questions regarding the assignment or the process, please feel free to reach out to emma.berggren@edzagroup.se