Support Technician

Support Technician Are you outgoing, organized and calm under stress?QlikTech global support currently consists of 23 team members, in four locations around the world.The majority are located in Lund, Sweden.Our Support Technicians and Senior Support Technicians work closely together to resolve any issues our customers and partners may encounter regarding the QlikView product suite.About the company QlikTech pioneered in-memory Business Intelligence on the idea that meaningful analysis belongs in the hands of people who need information, when they need it.Its QlikView product enables users to easily explore their data without limits, providing them with answers to their business questions.Unlike traditional BI, QlikView can deliver immediate value with payback measured in days or weeks rather than months, years, or not at all.QlikView can be deployed on local premises, in the cloud, or on a laptop or mobile device-from a single user to the largest global enterprise.Through QlikView's disruptive approach, business users have experienced unprecedented success and satisfaction, backed by a unique 30-day money-back guarantee.QlikTech has more than 12,000 customers in 95 countries and over 800 partners worldwide.For more information, please visit www.qlikview.com .Your Opportunities QlikTech has an innovative, team-oriented and high-energy culture.We offer a flexible and exciting work environment, and plenty of opportunities for you to grow as a professional and as an individual.As a Support Technician and team member of our rapidly growing company, you will have significant impact on our company's growth and success.Your Responsibilities *Incident handling - restoring the disruption in service as quickly as possible 1.Registration 2.Classification 3.Investigation 4.Research available solutions or provide new solutions 5.Quality assurance *Problem handling - finding the underlying problem of incidents 1.Root cause analysis 2.Work around *Product training Your Profile *Outgoing, structured and organized *Calm under stress *Problem - solution oriented *Excellent communication, listening, presentation, and writing skills *Ability to work well with others in a high-pressure environment *English as the company language is English *Additional languages such as Spanish, German or French is an advantage *Proficient in Windows Operating Systems *General understanding of database structures *Qualifying: 1.Previous experience of service and/or support 2.Maintaining customer relationships 3.Training experience 4.Scripting (vbscript, jscript) or other programming experience / SQL / Oracle 5.QlikView 6.ITIL Welcome with your application in English no later than the 18th of February.We only accept applications via monster.se.