System Administrator

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Mission Control Center (MCC) resides within the EA Digital Platforms Technical Operations team which is responsible for the infrastructure that our games run on. The MCC is the central point of contact for the Digital Platform team and plays a key role in driving online ‘always on’ services keeping a watchful eye over all monitored endpoints to ensure a continuous 24X7X365 uptime for our stakeholders. The Systems Administrator is responsible for being the first point of contact for systems related issues. The Systems Administrator will triage issues, provide an initial pass at a resolve and assist our internal Tier 3 engineers ensuring that our escalation process and procedures are followed. The Systems Administrator will also be responsible for creation and addition of documentation to our knowledge base and run books for all elements that are monitored by our MCC.

Key Responsibilities:

Provides day to day oversight of MCC incidents to include monitoring/tracking tier 1 and 2 systems related incidents.
Assists in building of EAs technical knowledge base, run books and escalation policies for day to day issue resolution for systems and site management.
Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
Analyzes data to assist in providing results of emergency management and disaster recovery drills as defined by agreed incident escalation and disaster recovery policies.
Partners with other Technical Operations teams on a consistent basis in order to reduce systems downtime.
Escalates emergencies as needed to lead and/or management personnel.
Escalates trouble incidents/ticket as needed to lead and/or management personnel.
Ensures MCC notification and escalation procedures are accurately followed.
Experience with OS installation, configuration, and management.
Designs and develops scripting and other automation tasks.
Participates in 24x7 support and maintenance activities.

Qualifications:

University degree or equivalent experience
1-3+ years’ experience with Systems Operations/Engineering organizational responsibilities which include ownership and management of incident escalation, resolution tracking and resolution reporting
Strong understanding of application transport and network infrastructure protocols (e.g., TCP/IP, DNS, and DHCP)
Ability to define problems, document and establish facts to draw valid conclusions
Red Hat/CentOS Linux administration experience
Experience with OS security fundamentals for publicly accessible Linux servers
Experience with common Linux and/or Unix Systems administration tools
This position will require shift work to include nights, weekends and holidays
…and, in general, the potential to sweep us off our feet!


The position is permanent and applications will be selected continuously. Apply online with a combined CV and introduction letter in English, explaining “Why I want to work at EA”. We look forward to receiving your application!


Qualifications
University degree or equivalent experience
1-3+ years’ experience with Systems Operations/Engineering organizational responsibilities which include ownership and management of incident escalation, resolution tracking and resolution reporting
Strong understanding of application transport and network infrastructure protocols (e.g., TCP/IP, DNS, and DHCP)
Ability to define problems, document and establish facts to draw valid conclusions
Red Hat/CentOS Linux administration experience
Experience with OS security fundamentals for publicly accessible Linux servers
Experience with common Linux and/or Unix Systems administration tools
This position will require shift work to include nights, weekends and holidays
…and, in general, the potential to sweep us off our feet!


We are EA
And we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.