Team Manager

Stream Global Services AB provides technical customer support in the Nordic area. Our customers are high technology companies that have chosen to outsource part of their enterprise. Stream International helps both private- and business customers with technical support. We are located in central Helsingborg. Objective: Responsible for the daily supervision and management of all support professionals on assigned team. Ensures service delivered to our customers meets needs and contractual obligations of our clients through the management of operational activity of the team. Under the direction of the Service Delivery Manager, the Team Manager implements systems and processes to achieve client-specified metrics while providing development opportunities to our support professionals. Responsibilities: Lead team members, foster their professional development and growth, and promote teamwork and cooperation. Provide day-to-day supervision and management of directly assigned team of support professionals. Ensure that support professionals have a clear understanding of performance expectations, that they are properly trained and that they have the tools they need to perform at high levels of productivity. Provide feedback to support professionals on other daily performance and behavioral activities in a timely manner. Communicate expectations to new employees and provide timely business updates and changes Administer payroll in accordance with company policy and procedures. Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from support professionals. Maintaining relationships with clients. Coach and mentor support professionals to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop an action plan for improvement. Be prepared to take more formal action when goals not achieved. Maintain open communication with all team members. Act as a resource for answering questions, resolving product and policy questions. Partner with Human Resources to screen, interview and hire support professionals for contract. Ensure that effective training and mentor resources are provided for all employees. Other duties as assigned. Personal Success Profile: - Skill in verbal and written communication to analyze, interpret and address customer needs, particularly in English. - Ability to work with minimal guidance or supervision in a time critical environment. - Ability to be flexible and quickly adapt to changing business needs and processes - Ability to defuse situations, get to the issue and solve the problem. - Skill in time management and multitasking. - Ability to make quick, accurate and appropriate decisions. - Effective interpersonal and supervisory skills. - Goal oriented - Excellent administrative skills