Technical Account Manager to NASDAQ OMX

The inventor of the electronic exchange, The NASDAQ OMX Group, Inc., fuels economies and provides transformative technologies for the entire lifecycle of a trade - from risk management to trade to surveillance to clearing. In the U.S. and Europe, we own and operate 24 markets, 3 clearinghouses and 5 central securities depositories supporting equities, options, fixed income, derivatives, commodities, futures and structured products. Our technology drives more than 70 marketplaces in 50 developed and emerging countries into the future, powering 1 in 10 of the world?s securities transactions. Welcome to where the world takes a big leap forward, daily. Welcome to the NASDAQ OMX Century. To learn more, visit www.nasdaqomx.com. Follow us on Facebook (http://www.facebook.com/NASDAQ) and Twitter (http://www.twitter.com/nasdaqomx). (Symbol: NDAQ and member of S&P 500)

NASDAQ OMX is looking for a Technical Account Manager within the Nordic Markets Team in Stockholm. The Team is responsible for giving internal support to NASDAQ OMX Transaction Services Nordics on our Genium INET trading and clearing systems.
Work tasks

You will have the overall responsibility for the support according to our internal support agreement. By building and maintaining strong client relationships you will provide day-to-day client advice and support, in order to achieve high customer satisfaction. You will be the primary contact regarding technical issues and when issues needs to be resolved you will coordinate internally with developers and testers, and deliver software support projects as agreed with client.

Qualifications
We are looking for someone with 8-10 years of experience from a similar role, providing customer support on a complex and advanced software system. If you have experience from financial and/or commodity markets and knowledge of Genium INET it will be highly meriting. You probably have a university degree in Engineering or equivalent to back up your experience. You have excellent language skills in written and spoken English.

To suit this position you have highly developed social competence and strong communication skills. You must be service minded and quality focused. We anticipate that you are persistent in solving complex problems and have an analytical and result-oriented approach.

Our offer
Nasdaq OMX gives you a chance to be part of a global organization with constant change and development. By working with the latest technology and in an organization with a very high capacity to deliver you will truly be a part of fueling the world?s economic growth.

This is a permanent full time position, located in Stockholm. Desired start date is as soon as possible. If you are interested in joining our team, please submit your application including CV and Cover Letter in English as soon as possible, but no later than 13th January 2014. For more information regarding this job opening, please contact Göran Tuvenvall, Head of Project Office and Post Trade Solutions at +46 8 405 71854 or Susanna Edler, Human Resources at +46 8 405 6291.

NASDAQ OMX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, national origin, disability, age, sexual orientation, religion or belief or any other status protected by applicable law.