Technical Support Analyst (2nd line)

We are looking for a new colleague to join us as a Technical Support Analyst. This person will be responsible for customer service, troubleshooting and assisting others with technical solutions connected to the APSIS Pro software – web based communication platform.

Your role:
As Technical Support Analyst you act as a bridge between Customer Support and Development teams. Helping others (customers and colleagues) is a major component of your job. APSIS Pro tool is a complex web-based tool for email communication. It is important that you are always in the know on all the system updates and new functions.

Your daily tasks will include:


• Investigating customer requests, troubleshoot and find solutions
• Consulting errands with APSIS development team and the technical support team
• Querying database to get customized reports
• Troubleshooting in API (Application Programming interface)
• Log analysis – look at multiple logs to understand issues that clients might run into
• You enjoy being challenged with new technical problems and work in high tempo.

Skills and passion:
You are an ideal candidate if you are a problem-solver, who likes to work in a fast paced international environment. You are also a strong team player. Your other skills include:


• Knowledge of a database – we work in MS SQL
• Basic knowledge of networking
• Basic knowledge of C# and .NET
• Advantage if you earlier worked with integrations via API or Web Services
• Previous experience from a Technical Helpdesk role is a plus
• Fluency in English and Swedish (or other Scandinavian language) is a must

Place of work:
This job is in Malmö, a friendly multicultural city and the urban hub of southern Sweden. Our office is located in the city center, very close to the main bus and train station. 

About APSIS:
Since the start in 2001, Apsis has established the position as the Nordic leader within Email Marketing. In 2014 Apsis merged with ProspectEye, the Swedish market leader within Lead Management and Marketing Automation. Today we are approximately 200 employees in eight offices and six countries. Our approach to business is international and our services are used by 6 000 companies of all sizes in more than 50 countries. We believe in making a real difference to our customers – every day. If you thrive in an entrepreneurial and result oriented environment, Apsis is your perfect place to work.

Do you have questions about this job? Just get in touch with Carl Wieslander, Apsis recruiter, +46 40 685 46 31. Please apply for this position on our website’s job section, www.apsis.com. Recruitment is ongoing and we will hire as soon as we find the right person.

Apply now - We look forward to hearing from you!