Technical Support Professional

Stream International Nordic AB provides technical customer support in the Nordic area. Our customers are high technology companies that have chosen to outsource part of their enterprise. Stream International helps both private- and business customers with technical support. Our technical support will expand and therefore we are looking for persons that can speak Danish, Norwegian and/or Swedish. As a Technical Support Professional you will be the link between Stream and our customers and became specialized on a certain product or a group of products! Your main tasks will be to log all questions from the customer, solve their problem, bring all new knowledge back to the team and together with your colleagues work towards certain stated goals. We can offer you! - A young and dynamic organization with an open working climate. - Three weeks extensive training in following subjects: - Client products such as desktops, Laptops, Peripherals, Wireless etc. - Customer handling skills - Troubleshooting training and PDM - Problem Diagnosis Methodology - Stream specific training - Stream Ownership Program - Opportunity to development and further education. Of course we also offer a bit fun outside of the working place! We have football tournaments, site parties, recognition programs etc. As a part of our wellness programme we offer an annual healthcare payment, good agreements with local gym's etc. Can you offer us? - Danish, Norwegian and/or English language skills (both written and spoken) - Comprehensive PC-knowledge and knowledge about 9x/2000/NT/XP. - Excellent social and communication skills and be flexible regarding your assignments and working hours. - Experience of customer service, preferably by phone and/or support. Employment information Salary/Taxation - For Danish and Norwegian speaking employees the gross salary is 16.000SEK during a six month probation period with the possibility to get 1000SEK in bonus after three months. When you get the permanent contract you will have 17.000SEK. - As a supplementary to the salary we also pay every month an amount for your pension. - For employees with Swedish language skills the gross salary is 15.300 SEK (no bonus + no increase after the probation period) We will help you to find a place to stay. We can offer a relocation package if you move to Helsingborg.