Consumer relations agent sökes till uppdrag i Göteborg!

Jurek Rekrytering & Bemanning erbjuder ett komplett utbud av bemannings- och rekryteringstjänster. Vi rekryterar och hyr ut alltifrån studenter till yrkesverksamma akademiker med mångårig erfarenhet och specialistkompetens. Våra uppdrag är främst inom juridik, ekonomi, HR, marknad och administration.

Now you have the opportunity to work in the fun role of Consumer Relations agent! Are you really service-oriented and ready for new challenges? Then you have come to the right place!

What you will do:
Customer Service - Communicate with consumers based on their needs via chat, phone, email and social media to understand their inquiry/issue and communicate a viable solution with a high service level. Administration task connected for customer handling process. Leads - Manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. Take a proactive role in converting consumer leads to sales. Feedback – Take ownership, prioritizing and escalating our customers´ feedback and feature requests to the relevant internal teams. Continuous improvements of processes and tools - Continuously and actively identify, propose and drive activities with other stakeholders within and outside Uptime to further improve quality and efficiency in our clients processes and how they are communicating with their consumers.

Do you fit the profile?
To succeed in the role as Consumer Relation agent we believe that you have a genuine interest in providing professional customer service and motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines. You are a self-driven person with a proactive approach, a problem solver and a flexible team player. Since majority of your time is spent interacting with our consumers you need to have excellent oral and written communication skills in Swedish and English and be a great listener.

Preferred previous experience:
• Customer care operations
• Working in Salesforce or other CRM systems
• Working with sales is meritorious Above all, what we are looking for is a team member who will embody our clients values as a caring and customer-centric organization.

If you are interested in working in a global context and being a part of an international team, this is the opportunity for you!

You are offered
You are offered a broad role as a Consumer Relations agent in nice premises in Gothenburg. The position is a consulting assignment starting immediately, which extends to 31 / 12-2021. For questions regarding the service, you are warmly welcome to contact Julia Järvholm at julia.jarvholm@jurek.se. Welcome with your application via www.jurek.se. Please send you application in English.